Fahrney's Pens Reviews - 1,398 Review - 9.7/10
2022
Winner
Circle of
Excellence
3 years
Fahrney's Pens Rating
Overall Satisfaction | 9.7 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.8 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 89% | 87% |
Neutral | 9% | 11% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Fahrney's Pens
Showing 1 - 20 of 1,398
Online Shopper
Site Experience Feedback
Jan 21, 2025
I have enjoyed doing business with Fahrney's nearly 50 years & plan to continue doing so. Please keep publishing your beautiful & enticing catalogs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen wife
Site Experience Feedback
Jan 21, 2025
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LL2025
Site Experience Feedback
Jan 21, 2025
Pleasant, easy experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
mlm
Site Experience Feedback
Jan 21, 2025
Great choices with excellent range of price options; creativity of design; quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ronnie Shay Studio
Site Experience Feedback
Jan 13, 2025
The web site is "fine" and functions as needed. But it's just "fine" compared to your competitors sites. It seems a little "dated", definitely needs a "facelift" and could benefit from additional content (better sort and search options, videos, more detailed descriptions) I'm hoping with the new management, the store and website will continue on into it's 100th year and far beyond. Additional on-line content will help Fahrney's extend its demographics, with more of a "community" vibe. Please open the DC store on Saturday. Even if its only 10 -6. I visit relatives in Bethesda and have never been able to shop the actual store. Pens ( especially fountain pens) are such a tactile form, hands on is really a must! I am thrilled to see Drew Brown on your team and very excited for Fahrney's future.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ronnie Shay Studio
Post-Delivery Feedback
Jan 21, 2025
My first order from Fahrney's arrived sooner than anticipated. Next time we go down to Bethesda to see my niece, I'm hoping to FINALLY be able to go into the store. Problem has always been we usually go to DC on Weekends or Holidays so the store is always closed. I'm hoping the new management will start having at least some operational hours on Saturday.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cal
Site Experience Feedback
Jan 20, 2025
Went well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Newt
Site Experience Feedback
Jan 20, 2025
We love well designed utilitarian objects for our home offices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Architect
Site Experience Feedback
Jan 20, 2025
I'm on your mailing list and regularly receive your catalogues -- but don't want one more on-line account and password to keep track of!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jan 20, 2025
All went very well with exception of the fact that I had forgotten my password and didn't receive a reset email
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 09, 2025
The person answering your online phone was very helpful and appropriate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimbo
Site Experience Feedback
Jan 20, 2025
very easy to find item wanted and check out was easy Thank You
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Excellent service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Jan 10, 2025
Easy and quick
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Taylor
Site Experience Feedback
Jan 19, 2025
I enjoyed browsing the various pen selections on the site and the prices were very reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ckoza
Post-Delivery Feedback
Jan 19, 2025
They had the pen I wished to order & sent it almost immediately using the method I had chosen so very satisfied with this transaction.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Woodstock69
Site Experience Feedback
Jan 19, 2025
I have found Fahrney's website to be easy to wander through and enjoyable to complete my exploring, choosing, and purchasing of fine and useful writing products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
The items pictured in response to almost identical searches varied widely.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
blue
Site Experience Feedback
Jan 18, 2025
Easy to use. Nice products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Teddy
Site Experience Feedback
Jan 10, 2025
Excellent, smooth transaction. Easy to navigate the website. Easy to find what you’re looking for. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »