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Fahrney's Pens Reviews - 1,398 Review - 9.7/10

Jan 22, 2025
Family-owned boutique specializing in high-end writing instruments, stationary, and watches since 1929.
Circle of Excellence - Fahrney's Pens

2022
Winner

Circle of
Excellence

3 years

Fahrney's Pens Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.8 /10
Product Selection9.4 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.7 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%87%

Neutral

9%11%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Fahrney's Pens

Showing 1 - 20 of 1,398

Online Shopper

Site Experience Feedback

Jan 21, 2025

I have enjoyed doing business with Fahrney's nearly 50 years & plan to continue doing so. Please keep publishing your beautiful & enticing catalogs.

Pen wife

Site Experience Feedback

Jan 21, 2025

Easy to use website

LL2025

Site Experience Feedback

Jan 21, 2025

Pleasant, easy experience

mlm

Site Experience Feedback

Jan 21, 2025

Great choices with excellent range of price options; creativity of design; quality products.

Ronnie Shay Studio

Site Experience Feedback

Jan 13, 2025

The web site is "fine" and functions as needed. But it's just "fine" compared to your competitors sites. It seems a little "dated", definitely needs a "facelift" and could benefit from additional content (better sort and search options, videos, more detailed descriptions) I'm hoping with the new management, the store and website will continue on into it's 100th year and far beyond. Additional on-line content will help Fahrney's extend its demographics, with more of a "community" vibe. Please open the DC store on Saturday. Even if its only 10 -6. I visit relatives in Bethesda and have never been able to shop the actual store. Pens ( especially fountain pens) are such a tactile form, hands on is really a must! I am thrilled to see Drew Brown on your team and very excited for Fahrney's future.


Post-Delivery Feedback

Jan 21, 2025

My first order from Fahrney's arrived sooner than anticipated. Next time we go down to Bethesda to see my niece, I'm hoping to FINALLY be able to go into the store. Problem has always been we usually go to DC on Weekends or Holidays so the store is always closed. I'm hoping the new management will start having at least some operational hours on Saturday.

Cal

Site Experience Feedback

Jan 20, 2025

Went well

Newt

Site Experience Feedback

Jan 20, 2025

We love well designed utilitarian objects for our home offices

Architect

Site Experience Feedback

Jan 20, 2025

I'm on your mailing list and regularly receive your catalogues -- but don't want one more on-line account and password to keep track of!

Mark

Site Experience Feedback

Jan 20, 2025

All went very well with exception of the fact that I had forgotten my password and didn't receive a reset email

Online Shopper

Site Experience Feedback

Jan 09, 2025

The person answering your online phone was very helpful and appropriate.

Online Shopper

Site Experience Feedback

Jan 20, 2025

smooth

Jimbo

Site Experience Feedback

Jan 20, 2025

very easy to find item wanted and check out was easy Thank You

Online Shopper

Site Experience Feedback

Jan 20, 2025

Excellent service!

Joe

Site Experience Feedback

Jan 10, 2025

Easy and quick

Taylor

Site Experience Feedback

Jan 19, 2025

I enjoyed browsing the various pen selections on the site and the prices were very reasonable.

ckoza

Post-Delivery Feedback

Jan 19, 2025

They had the pen I wished to order & sent it almost immediately using the method I had chosen so very satisfied with this transaction.

Woodstock69

Site Experience Feedback

Jan 19, 2025

I have found Fahrney's website to be easy to wander through and enjoyable to complete my exploring, choosing, and purchasing of fine and useful writing products.

Online Shopper

Site Experience Feedback

Jan 19, 2025

The items pictured in response to almost identical searches varied widely.

blue

Site Experience Feedback

Jan 18, 2025

Easy to use. Nice products.

Teddy

Site Experience Feedback

Jan 10, 2025

Excellent, smooth transaction. Easy to navigate the website. Easy to find what you’re looking for. Highly recommended.