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Estee Lauder Reviews - 96,195 Review - 9.1/10

Jan 21, 2025
Estee Lauder Online sells a wide range of high quality, own brand cosmetics, skincare products, fragrances and gifts.
Circle of Excellence - Estee Lauder

2010
Winner

Circle of
Excellence

6 years

Estee Lauder Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%87%

Neutral

11%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

6.8 out of 10

Recent Reviews for Estee Lauder

Showing 1 - 20 of 96,195

Lauren

Site Experience Feedback

Jan 20, 2025

Wanted to try the new foundation I was hearing about. I can’t wait to receive it and try it out

iloveart

Site Experience Feedback

Jan 20, 2025

it was esy and convenient

tharr tharr

Site Experience Feedback

Jan 20, 2025

best skincare

perla

Site Experience Feedback

Jan 20, 2025

its a beautifull website but it's very busy kind of overwhelming

Kay

Site Experience Feedback

Jan 20, 2025

Great price and free shipping

Nana

Site Experience Feedback

Jan 20, 2025

Easy shopping, good deals

Online Shopper

Site Experience Feedback

Jan 20, 2025

Na

Kwk

Site Experience Feedback

Jan 20, 2025

Everything mg was easy to use on the website.

Ck

Site Experience Feedback

Jan 20, 2025

Easy to navigate

Counselor

Site Experience Feedback

Jan 20, 2025

Trouble with password but other than that, it was fine.

Tess

Site Experience Feedback

Jan 20, 2025

I wanted to stock up on the Revitalizing Supreme Night while it’s on sale or until it’s gone. It’s my favorite. I haven’t tried the new power bounce yet.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Good

Jess

Site Experience Feedback

Jan 20, 2025

Great navigation

Online Shopper

Site Experience Feedback

Jan 20, 2025

Ok

Yahui

Site Experience Feedback

Jan 20, 2025

Quick and Efficient

Bekah

Site Experience Feedback

Jan 20, 2025

I’ve always loved Estée Lauder’s products and their service.

Bixbrat

Site Experience Feedback

Jan 20, 2025

It was easy to navigate and checkout was clear and everything was good

Kt

Site Experience Feedback

Jan 20, 2025

Difficult to add samples to cart - when scrolling to select samples, page jumps back to top preventing ability to view and select samples.

TYM

Site Experience Feedback

Jan 20, 2025

I was looking for a good product for my eyes. The reviews convinced me to give some of the products a try. Looking forward to purchasing again if my results are as good as current customers!

Hui

Site Experience Feedback

Jan 20, 2025

Good, easy to find the product.