e.l.f. Cosmetics Reviews - 2,090 Review - 8.9/10
2021
Winner
Circle of
Excellence
2 years
e.l.f. Cosmetics Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 8.7 /10 |
Checkout Satisfaction | 8.5 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.9out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 67% | 62% |
Neutral | 22% | 27% |
Negative | 11% | 12% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
8.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
7.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for e.l.f. Cosmetics
Showing 1 - 20 of 2,090
Maddy
Site Experience Feedback
Jan 20, 2025
Love e.l.f. repeat customer! However, so sad and disappointed that some products that I want to include in my skincare routine for not available for international shipping. There are products from other brands available in Canada with same ingredients! I want to use e.l.f.! Please make all skincare products available for international shipping!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lipglosslover1
Site Experience Feedback
Dec 31, 2024
This happened twice to me about to make payment but decided to go back into my shopping bag to delete a couple of items, my points used were automatically taken off which shouldn't happen because I didn't make the payment yet. This time making my payment on the items I decided on buying I didn't use any points.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lipglosslover1
Post-Delivery Feedback
Jan 20, 2025
So, I've been using and repeat buying from this company in the US. e.l.f. cosmetics is vegan friendly, not tested on animals; pretty affordable and have non irritating ingredients. They're always coming out with new and effective products that are hard to resist not trying out but I repurchase products that have and continue to work for me. Check them out!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
KatW
Site Experience Feedback
Jan 12, 2025
I love your site and products. One complaint, may be user error, but I wasn't able to click to receive my 2 free items with my purchase order over $35. Then I ordered again because I went back and lost 400 points that I used to try a new product.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KatW
Post-Delivery Feedback
Jan 20, 2025
I love Elf products and recommend to all my friends. I've tried other brands but I keep going back to Elf.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
The website is slow on mobile browser
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
I did not receive one item, but received the credit for it quickly after. No issues except for the availability of the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Marie
Site Experience Feedback
Jan 19, 2025
Great easy to fill in
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
LMT
Site Experience Feedback
Jan 19, 2025
You website is very difficult to use. I had to try 2 different browsers before your site would work, then I tried to place my order and used my beauty reward for free shipping. When I went to pay, it was showing the free shipping coupon but also charging me for shipping, I tried 3 times yesterday to place the order to no avail. Gave up. Tried twice today and finally got the site to not charge me for shipping.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ari
Site Experience Feedback
Jan 18, 2025
my shopping overall was great, the only thing is the websites a little slow, but that could be my wifi too.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
SarahO
Site Experience Feedback
Jan 18, 2025
Very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eureka
Site Experience Feedback
Dec 27, 2024
Everything was great till I went and submitted the order and I got the receipt email and it said it was going to an address I’m no longer at. You can’t change your address from your phone which is bad because I need to. Also I could no cancel this order once I submitted it so I could change the address then re order. I’m freaking out and a little upset
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eureka
Post-Delivery Feedback
Jan 18, 2025
I was so excited to order from Elf. Which I did and I was very excited got plenty of free products and I got my birthday gift. But I went and made my order and you’re not able to change your shipping address so it ended up going to my old address. This should definitely be changed. You should be able to go onto their website and change your address at any time. I contacted immediately after I made the order and was told right away that I would not be able to change the address. That doesn’t seem right immediately after I made the order you should be able to change the address. This needs to be fixed and I will tell all my friends about this. Luckily, I was able to go pick up my product from my past address. So the only thing once I got my product that I was disappointed in. Was that I received a mini almost like a sample size of the hydrating-dewdrops. There was literally nothing in it. Otherwise, I am very happy with elf and I will be sure to order again.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
daisiedear
Site Experience Feedback
Jan 01, 2025
When I exited the shopping cart to revise my order before paying it applied my rewards discount and then counted it as though I had already used it but I hadn't yet gotten to checkout so it disappeard and I couldn't use it. You stole my points, haha
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
daisiedear
Post-Delivery Feedback
Jan 18, 2025
Elf is good makeup for beginners, I do find that the putty products have no coverage and immediately blend into the skin. My primer works really well though, and I got a good deal on the website.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Cass
Site Experience Feedback
Jan 18, 2025
I was originally trying to browse the website on my computer as it is more convenient but the website was very slow and glitchy it would not let me add products to my cart and would take quite a while to load but it worked perfectly on my phone so maybe it was an issue with my computer!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nab
Post-Delivery Feedback
Jan 18, 2025
The order arrived on time and all the products were of good quality as expected
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 31, 2024
Cart would randomly reset to 0 on a few occasions. When trying to check k out, the page wouldn’t load so I had to exit the website and go back to refill my cart.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Newfoundgirl
Site Experience Feedback
Jan 18, 2025
Disappointed since the site originally stated i would have free shipping and small amount off an order above $35 but promotion could not be applied? Wish the site showed recommended lip liners for gloss and skin type.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Itsme
Site Experience Feedback
Jan 17, 2025
It was alot easier today. I had troubles in the past. It was quick with selecting colour's too. Overall I found it to be easier then last time. I made a order for myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joy
Site Experience Feedback
Jan 17, 2025
I would prefer more videos showing how to apply the products. Also I find it difficult to choose a colour of product especially foundations, blush, etc. as all screens interpret colours differently.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Zar
Site Experience Feedback
Dec 26, 2024
The website is so slow and it doubled and tripled my order for no reason. I had to go in and remove all the extra items. It would not refresh properly and took forever to load. I really did not enjoy using your website.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Didi
Site Experience Feedback
Jan 17, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Give canada the brow pomade!
Site Experience Feedback
Dec 26, 2024
I specifically use the wow brow eyebrow gel, I haven't been able to purchase in stores in a long time. Now your website says does not ship internationally?? I'm in Canada, it can't possibly be that hard. This product is the ONLY reason I continue to use elf, please make it available in store or for shipping to Canada!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Give canada the brow pomade!
Post-Delivery Feedback
Jan 17, 2025
I've always loved and recommended elf over higher end products, but the ONLY thing I want to purchase isn't available to Canada? The lock brow eyebrow pomade. Please make available online or in stores again, there is no other product I enjoy for daily use nevermind the price point! Please!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Shleesh
Site Experience Feedback
Jan 16, 2025
All gucci
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »