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Dr.Jart+ Reviews - 6,314 Review - 9.4/10

Jan 23, 2025

Dr.Jart+ Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%89%

Neutral

12%10%

Negative

2%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Dr.Jart+

Showing 1 - 20 of 6,314

CP

Site Experience Feedback

Jan 21, 2025

Easy to navigate

Nikki33

Site Experience Feedback

Jan 21, 2025

Easy and seamless

Spiritualgirl

Site Experience Feedback

Jan 21, 2025

Was a great and easy shopping experience love all the products

Jackie

Site Experience Feedback

Jan 21, 2025

Good

Leajayg

Site Experience Feedback

Jan 21, 2025

Load times were slow, and it was hard to understand what products were able to be used with the discount

Aria

Site Experience Feedback

Jan 21, 2025

First time using site. Found item I wanted on sale - a gift set that was a tremendous value. Very pleased!

BK

Site Experience Feedback

Jan 21, 2025

I really liked the experience. It was swift and to the point without pushing for upselling.

Mary

Site Experience Feedback

Jan 21, 2025

I love these products and typically buy them in store. I realized I was running low and wouldn't have a chance to go shopping. It was very easy to go online and place the order through the website.

Online Shopper

Site Experience Feedback

Jan 21, 2025

great interaction

Erin

Site Experience Feedback

Jan 21, 2025

I found the website easy to navigate. I was able to find what I needed quickly.

Amyb

Site Experience Feedback

Jan 21, 2025

PayPal payment speed had improved since the last time I ordered—thank you!

Chachy

Site Experience Feedback

Jan 21, 2025

I have been using the BB cream for more than 10 yeas and I absolutely love it! It keep my face hydrated, the coverage is fantastic, ant it gives me a natural look without feeling heavy. Thank you for creating such an amazing product!

Diana

Site Experience Feedback

Jan 21, 2025

I wasn’t happy that I couldn’t remove the discount code since it wasn’t valid, so I could use it next time! But I loved the website prices where very clear and the different options size on products

shmer

Site Experience Feedback

Jan 21, 2025

Overall, very easy site to navigate, and I love the products!

Iris

Site Experience Feedback

Jan 21, 2025

I've watched other online sites where they sell Dr.Jart products with some offers or discounts but the offers and samples here and full size products on free are a better experience!

annamints

Site Experience Feedback

Jan 21, 2025

I've been using Dr Jart ceramidin cream for a long time but it's my first time purchasing it on-line. The website is very straight forward, I liked the B&A images and short and clear descriptions of the products.

Crystin

Site Experience Feedback

Jan 21, 2025

Dr.Jart+ Ceramidin Skin Barrier Moisturizer is the only thing keeping my face from peeling from the crazy dry winter in Colorado. I've tried switching to different moisturizers and nothing is as good at moisturizing and protecting the skin.

Jess

Site Experience Feedback

Jan 21, 2025

I messed up my address on my first order and your customer service assistant was so helpful!! Overall great experience

Faceoff

Site Experience Feedback

Jan 21, 2025

Very easy

Jenn

Site Experience Feedback

Jan 21, 2025

I'm obsessed with the anti-redness products, they are soothing and help me not wear layers of makeup. Have been using Dr. Jart+ products on and off for 2 years, can totally tell when I'm out!