City Furniture Reviews - 5,590 Review - 8.5/10
City Furniture Rating
Overall Satisfaction | 8.5 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 8.5 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
8.5out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 11% | 12% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for City Furniture
Showing 1 - 20 of 5,590
SS
Site Experience Feedback
Jan 20, 2025
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Buyer90
Site Experience Feedback
Jan 20, 2025
Great website and offer. I wish the availability would be better. Still need to wait 1 month for the items.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dani
Site Experience Feedback
Jan 20, 2025
Would prefer to see pieces offered individually I.e. couch sectionals
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
caitlyn
Site Experience Feedback
Jan 20, 2025
fast service, looking forward to seeing quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kai
Site Experience Feedback
Jan 20, 2025
Great website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carlitos
Site Experience Feedback
Jan 20, 2025
I was having some issues through google where the website would not work. I tried other internet engine intead and worked perfectly fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
I ordered a new buffet cabinet. It is absolutely beautiful and well made. It is solid and I am in love with it. I want to buy the table that matches! The delivery was on time and the driver called me to I form me he was close to my house.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
V
Site Experience Feedback
Jan 20, 2025
It was wonderful. Very easy to order and fast. I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Took me less than 5 minutes to place my order online. Very east and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mina
Site Experience Feedback
Jan 20, 2025
The website was easy to navigate. Good selection at reasonable prices, plus sales going on for holiday. Called the Clearwater location with a question. The staff member was friendly,informative & helpful. We will be purchasing more furniture for our home in the near future & will shop at City Furniture. We will recommend City Furniture to our neighbors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Post-Delivery Feedback
Jan 20, 2025
We viewed the items in the store and checked out similar items at other stores. Once we decided to buy, ordering on line was easy and the products arrived on the day promised and in perfect condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Arijit
Site Experience Feedback
Jan 20, 2025
Good experience. Hassle free purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy C
Site Experience Feedback
Jan 20, 2025
Always a smooth process in ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A3
Post-Delivery Feedback
Jan 20, 2025
Perfect!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mariana
Post-Delivery Feedback
Jan 20, 2025
Fue muy buena mi compra, la persona que me ayudó estuvo pendiente todo el tiempo y el Delivery perfecto todo estuvo muy bien
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Tatiana
Site Experience Feedback
Jan 20, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
The product description was very precised and detailed, which helped me to take the decisition of purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Na
Site Experience Feedback
Jan 19, 2025
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cjc7122
Site Experience Feedback
Jan 19, 2025
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PEG11
Site Experience Feedback
Jan 19, 2025
Website was slow to react. It was easy to find what I was looking for. Except for slowness, it was easy or lace my order. Was disappointed that one of the items is unavailable for 7 weeks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »