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City Furniture Reviews - 5,590 Review - 8.5/10

Jan 21, 2025
cityfurniture a Florida-based retailer on a mission to change the way people live with beautiful home furnishings at incredible value. city furniture's roots date back to the 1970s when cityfurniture opened as Waterbed City, and over the years they've evolved into a leading furniture and home-accents destination. cityfurniture has 23 showrooms across the state and an expansive e-commerce site.

City Furniture Rating

Rating
Overall Satisfaction8.5 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.5 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

8.5out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

11%12%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for City Furniture

Showing 1 - 20 of 5,590

SS

Site Experience Feedback

Jan 20, 2025

Easy to navigate

Buyer90

Site Experience Feedback

Jan 20, 2025

Great website and offer. I wish the availability would be better. Still need to wait 1 month for the items.

Dani

Site Experience Feedback

Jan 20, 2025

Would prefer to see pieces offered individually I.e. couch sectionals

caitlyn

Site Experience Feedback

Jan 20, 2025

fast service, looking forward to seeing quality

Kai

Site Experience Feedback

Jan 20, 2025

Great website!!

Carlitos

Site Experience Feedback

Jan 20, 2025

I was having some issues through google where the website would not work. I tried other internet engine intead and worked perfectly fine.

Online Shopper

Post-Delivery Feedback

Jan 20, 2025

I ordered a new buffet cabinet. It is absolutely beautiful and well made. It is solid and I am in love with it. I want to buy the table that matches! The delivery was on time and the driver called me to I form me he was close to my house.

V

Site Experience Feedback

Jan 20, 2025

It was wonderful. Very easy to order and fast. I love it

Online Shopper

Site Experience Feedback

Jan 20, 2025

Took me less than 5 minutes to place my order online. Very east and convenient.

Mina

Site Experience Feedback

Jan 20, 2025

The website was easy to navigate. Good selection at reasonable prices, plus sales going on for holiday. Called the Clearwater location with a question. The staff member was friendly,informative & helpful. We will be purchasing more furniture for our home in the near future & will shop at City Furniture. We will recommend City Furniture to our neighbors.

Rick

Post-Delivery Feedback

Jan 20, 2025

We viewed the items in the store and checked out similar items at other stores. Once we decided to buy, ordering on line was easy and the products arrived on the day promised and in perfect condition.

Arijit

Site Experience Feedback

Jan 20, 2025

Good experience. Hassle free purchase.

Cindy C

Site Experience Feedback

Jan 20, 2025

Always a smooth process in ordering.

A3

Post-Delivery Feedback

Jan 20, 2025

Perfect!

Mariana

Post-Delivery Feedback

Jan 20, 2025

Fue muy buena mi compra, la persona que me ayudó estuvo pendiente todo el tiempo y el Delivery perfecto todo estuvo muy bien

Tatiana

Site Experience Feedback

Jan 20, 2025

Great

Online Shopper

Site Experience Feedback

Jan 19, 2025

The product description was very precised and detailed, which helped me to take the decisition of purchasing.

Na

Site Experience Feedback

Jan 19, 2025

Na

Cjc7122

Site Experience Feedback

Jan 19, 2025

Good

PEG11

Site Experience Feedback

Jan 19, 2025

Website was slow to react. It was easy to find what I was looking for. Except for slowness, it was easy or lace my order. Was disappointed that one of the items is unavailable for 7 weeks.