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Carlyle Avenue Reviews - 158 Reviews - 9.9/10

Jan 21, 2025
Carlyle Avenue offers a wide range of products such as glassware, pillows, books, and lighting, and specialize in a luxury home fragrance line of candles and diffusers. Each product in their store is carefully selected. Whether you are looking for the perfect wedding gift, hostess present, or want to make your own design dreams a reality, they are your one-stop shop for all things decor.

Carlyle Avenue Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.8 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support10.0 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

94%94%

Neutral

4%6%

Negative

3%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

10.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Carlyle Avenue

Showing 1 - 20 of 158

Online Shopper

Site Experience Feedback

Jan 19, 2025

Oddly, I signed up to get the 10% discount, but didn’t receive it and wasn’t sure how to get it.

Online Shopper

Site Experience Feedback

Jan 19, 2025

Love

Kathy

Site Experience Feedback

Jan 16, 2025

I was searching for an item to replace one my husband accidentally broke and found your product/site. Was very pleased! It was easy to verify with the picture and description it is the same snow globe. And scarely easy to check out!

CiCi

Site Experience Feedback

Jan 13, 2025

I was unfamiliar with Carlyle Avenue but interested in HomArt matchsticks. You popped up in my Google search. It's lovely to know about you and to be able t find a full gift on your site. Your shipping price is a bit high, which is why I didn't ship the gif to my sister AND order separately for myself.

Mary

Site Experience Feedback

Jan 11, 2025

Good

Dacalo

Site Experience Feedback

Jan 03, 2025

I like the experience of buying on your website. I would improve the search for items on a single page without having to click next.


Post-Delivery Feedback

Jan 10, 2025

Everything was good, I would have liked the products to come with their original boxes.

GT

Post-Delivery Feedback

Jan 07, 2025

i couldnt find pots like these anywhere else so thrilled to find on Carlyle-- used them to fill with bath salts and stand by the bathtub- look very elegant

Coastal Lady

Site Experience Feedback

Jan 04, 2025

everything was fine. Good user experience

AJ

Site Experience Feedback

Jan 03, 2025

Awesome

Amalya

Site Experience Feedback

Dec 22, 2024

Love it candles


Post-Delivery Feedback

Jan 01, 2025

Love candles and I love sale you have

Leah

Site Experience Feedback

Dec 28, 2024

It was a great experience. I’ll shop here again.

Kelley

Site Experience Feedback

Dec 26, 2024

I really enjoyed shopping on the website. I was shopping for post-Christmas holiday decor deals and I liked that you offered a 30% off code but I wish I could have used the 10% code for signing up with the 30% code and I would have bought more! I think the products on the website are very unique and beautiful!

Roxy

Site Experience Feedback

Dec 20, 2024

Easy to use very clear descriptions

PG

Site Experience Feedback

Dec 20, 2024

Really nice website, a bit confusing when trying to look for specific items as far as sale items. They seemed to be lumped together under one tab. Other than that which is very minimal it was a great experience.

JKP

Site Experience Feedback

Dec 20, 2024

I found this serving platter online and the very nice woman at the store in Century City. Made it possible for me to pick it up at the warehouse. Very happy with my purchase.

S

Site Experience Feedback

Dec 19, 2024

I wish some of the products had better descriptions. For example, I wanted to order a pinecone candle but I don’t understand if the pinecone itself is what burns, or if we are supposed to fill it with something. Same to be said for the glass ball candles - what are we supposed to fill them with? Why aren’t those available for sale on the site? Those were my only issues.

Andrea

Site Experience Feedback

Dec 17, 2024

The experience was fantastic. I knew exactly what I wanted and was able to find it easily.

Tim

Site Experience Feedback

Dec 16, 2024

1st time purchase and overall experience was good.

Nick

Site Experience Feedback

Dec 15, 2024

Good experience and easy experience

Online Shopper

Post-Delivery Feedback

Dec 14, 2024

I only wished you could deliver the product faster.