Kilian Reviews - 2,719 Review - 9.4/10
Kilian Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 89% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
5.5 out of 10
Recent Reviews for Kilian
Showing 1 - 20 of 2,719
John Doe
Site Experience Feedback
Jan 19, 2025
Great experience to buy your products! (Like always)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Low
Site Experience Feedback
Jan 02, 2025
Very easy to find what I was looking for also the process didn’t take long
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Low
Post-Delivery Feedback
Jan 19, 2025
I bought perfume I think the name was don’t be shy I bought the 100ml for 485 with taxes it was pricey but it smells so so good nobody is wearing this I love it and they did a very good job packaging it I have a birthday on the 2nd of February a very good gift from my children I thank them so much
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Anonymous
Post-Delivery Feedback
Jan 19, 2025
1. Site Search is a joke. Have to leave site to find items on web, then click thru from there to find specific search items. 2. ALWAYS sold out of same products, never any restocks. 3. They email you discount offers that do not work. 4. The advertised discounts on their site do not work. 5. Customer Service is completely frustrating. Though very polite, they are not knowledgeable about their own discount offers & run you in circles trying to solve issues. Additionally, a different customer service rep emails each time who is not familiar with/ previous emails so have to repeatedly re-explain issue, which illicits same solutions that did not solve issue before. Sadly, all of this deters me from purchasing there again even though their scents are amazing.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 5
- Customer Support: 1
- Full ratings for this review »
Nikki
Site Experience Feedback
Jan 19, 2025
I was satisfied with the overall experience. I'm excited to receive my purchase
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Penguinpopsicle
Site Experience Feedback
Jan 02, 2025
I love that you can get a refill for cheaper than buying a whole new bottle. Bottle a bottle from Sephora and by far best perfume scent out there
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Penguinpopsicle
Post-Delivery Feedback
Jan 19, 2025
I love killian it smell amazing and the smell lasts all day. The apple brandy meshes really well with my natural sent so it isn’t over baring at all. I like you get a little sample when you purchase from the actual website just alil sad that one of the samples I selected was out of stock and instead of just putting a random one in there for me to try I just didn’t get one of the samples. But overall I’m extremely pleased with my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BethanyR25
Site Experience Feedback
Jan 18, 2025
First purchase from Kilian website. Smooth transaction. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Malcolm
Site Experience Feedback
Jan 18, 2025
Website is very informative and very pleasing to the eye.....I love, love the overall esthetics of the site!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sophisticated
Site Experience Feedback
Jan 18, 2025
It’s sophisticated and looks as though it smells rich and luxurious
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 18, 2025
Prefer the ease of services like Shop or ApplePay
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Gem
Site Experience Feedback
Jan 18, 2025
I had trouble locating the refillable travel size scents. I wish you had more discovery scents. I absolutely love your perfumes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Josh tattooist
Site Experience Feedback
Jan 18, 2025
Very classy modern website appearance, very easy to find products. Very clear precise checkout options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denny
Site Experience Feedback
Jan 18, 2025
The page is clear, you can quickly choose what you want, and the product introduction is very clear
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Danni
Site Experience Feedback
Jan 17, 2025
Far easier than most websites, I’ve usually purchased this perfume, which is my favorite & has become my signature sent from Norstrom or Neiman Marcus online, however, I’m glad that I chose the direct website on this occasion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 17, 2025
Easy transaction. Excited to receive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shay
Site Experience Feedback
Jan 17, 2025
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 17, 2025
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MILLIE
Site Experience Feedback
Jan 17, 2025
Beautiful website, so inviting. Flows well, navigation is excellent. Makes me feel like I can smell the fragrances. Can't wait for my order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HLAYN
Site Experience Feedback
Jan 17, 2025
great website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
yuniermoran89
Site Experience Feedback
Dec 31, 2024
Good Place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
yuniermoran89
Post-Delivery Feedback
Jan 17, 2025
Amazing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Smell like Rhianna
Site Experience Feedback
Dec 31, 2024
The experience and ease of shopping online was fantastic. I can not wait to receive my items!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smell like Rhianna
Post-Delivery Feedback
Jan 17, 2025
I’m telling people that smell me coming that I’m wearing Rhianna’s stuff.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »