Kilian Reviews - 2,719 Review - 9.4/10

Jan 21, 2025
While the name Hennessy implies pedigree, the name Kilian is the personalization of passion. The unique experiences of Kilian Hennessy's life define his creative pursuits, and his scents are inspired by his personal memories. Heritage, world travel, encounters with artists, exotic tastes, delicious addictions, and a flirtatious self-confidence all inform Kilian Hennessy's dazzling creative spirit and his approach to fragrance. Kilian Hennessy believes perfume is not only a weapon of seduction but also symbolic armor, a shield of protection from the outside world. Twisting traditional French luxury with his own audacious take, Kilian Hennessy has created his contemporary vision of French perfumery with a nod to artisans of the past. A true Master of Scent, working closely with renowned noses as he directs the creation of each fragrance. Known for his long-lasting accords that recall luxury French fragrances of former eras, Kilian Hennessy is uncompromising on the quality of ingredients, privileging the raw and rare and harkening to a rich legacy that stretches from centuries past. The resulting fragrances create a passionate dance between conventional and unorthodox.

Kilian Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.3 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%88%

Neutral

8%9%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.5 out of 10

Recent Reviews for Kilian

Showing 1 - 20 of 2,719

John Doe

Site Experience Feedback

Jan 19, 2025

Great experience to buy your products! (Like always)

Low

Site Experience Feedback

Jan 02, 2025

Very easy to find what I was looking for also the process didn’t take long


Post-Delivery Feedback

Jan 19, 2025

I bought perfume I think the name was don’t be shy I bought the 100ml for 485 with taxes it was pricey but it smells so so good nobody is wearing this I love it and they did a very good job packaging it I have a birthday on the 2nd of February a very good gift from my children I thank them so much

Anonymous

Post-Delivery Feedback

Jan 19, 2025

1. Site Search is a joke. Have to leave site to find items on web, then click thru from there to find specific search items. 2. ALWAYS sold out of same products, never any restocks. 3. They email you discount offers that do not work. 4. The advertised discounts on their site do not work. 5. Customer Service is completely frustrating. Though very polite, they are not knowledgeable about their own discount offers & run you in circles trying to solve issues. Additionally, a different customer service rep emails each time who is not familiar with/ previous emails so have to repeatedly re-explain issue, which illicits same solutions that did not solve issue before. Sadly, all of this deters me from purchasing there again even though their scents are amazing.

Nikki

Site Experience Feedback

Jan 19, 2025

I was satisfied with the overall experience. I'm excited to receive my purchase

Penguinpopsicle

Site Experience Feedback

Jan 02, 2025

I love that you can get a refill for cheaper than buying a whole new bottle. Bottle a bottle from Sephora and by far best perfume scent out there


Post-Delivery Feedback

Jan 19, 2025

I love killian it smell amazing and the smell lasts all day. The apple brandy meshes really well with my natural sent so it isn’t over baring at all. I like you get a little sample when you purchase from the actual website just alil sad that one of the samples I selected was out of stock and instead of just putting a random one in there for me to try I just didn’t get one of the samples. But overall I’m extremely pleased with my order.

BethanyR25

Site Experience Feedback

Jan 18, 2025

First purchase from Kilian website. Smooth transaction. No complaints.

Malcolm

Site Experience Feedback

Jan 18, 2025

Website is very informative and very pleasing to the eye.....I love, love the overall esthetics of the site!!

Sophisticated

Site Experience Feedback

Jan 18, 2025

It’s sophisticated and looks as though it smells rich and luxurious

Online Shopper

Site Experience Feedback

Jan 18, 2025

Prefer the ease of services like Shop or ApplePay

Gem

Site Experience Feedback

Jan 18, 2025

I had trouble locating the refillable travel size scents. I wish you had more discovery scents. I absolutely love your perfumes!

Josh tattooist

Site Experience Feedback

Jan 18, 2025

Very classy modern website appearance, very easy to find products. Very clear precise checkout options.

Denny

Site Experience Feedback

Jan 18, 2025

The page is clear, you can quickly choose what you want, and the product introduction is very clear

Danni

Site Experience Feedback

Jan 17, 2025

Far easier than most websites, I’ve usually purchased this perfume, which is my favorite & has become my signature sent from Norstrom or Neiman Marcus online, however, I’m glad that I chose the direct website on this occasion.

Online Shopper

Site Experience Feedback

Jan 17, 2025

Easy transaction. Excited to receive

Shay

Site Experience Feedback

Jan 17, 2025

Quick and easy

Online Shopper

Site Experience Feedback

Jan 17, 2025

Awesome

MILLIE

Site Experience Feedback

Jan 17, 2025

Beautiful website, so inviting. Flows well, navigation is excellent. Makes me feel like I can smell the fragrances. Can't wait for my order.

HLAYN

Site Experience Feedback

Jan 17, 2025

great website!

yuniermoran89

Site Experience Feedback

Dec 31, 2024

Good Place


Post-Delivery Feedback

Jan 17, 2025

Amazing

Smell like Rhianna

Site Experience Feedback

Dec 31, 2024

The experience and ease of shopping online was fantastic. I can not wait to receive my items!!!


Post-Delivery Feedback

Jan 17, 2025

I’m telling people that smell me coming that I’m wearing Rhianna’s stuff.