Black Forest Decor Reviews - 6,780 Review - 9.4/10
2023
Winner
Circle of
Excellence
4 years
Black Forest Decor Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 89% |
Neutral | 10% | 9% |
Negative | 3% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Recent Reviews for Black Forest Decor
Showing 1 - 20 of 6,780
Joan
Post-Delivery Feedback
Jan 20, 2025
Black Forest has high quality products that don't disappoint.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Great products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
“B”
Site Experience Feedback
Jan 20, 2025
Overall good products and easy to find items on website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mara
Site Experience Feedback
Jan 20, 2025
I love your website and the items you carry. They are beautiful. We are in the middle of redesigning our home.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Mischief
Site Experience Feedback
Jan 20, 2025
I always enjoy purchasing from Black Forest Decor. The only issue I had was not receiving the advertised free shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Pat
Site Experience Feedback
Jan 20, 2025
It was hard to update our billing address
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Melanie
Site Experience Feedback
Jan 20, 2025
Lots of rustic decor that we are looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PRod
Site Experience Feedback
Jan 09, 2025
Just ok
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- Full ratings for this review »
PRod
Post-Delivery Feedback
Jan 20, 2025
Enjoyed my purchases. Waste basket was smaller than I thought it would be. Picture looked larger.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
ANN
Site Experience Feedback
Jan 20, 2025
easy to use. I will know more when I get the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
One bad has stitching coming apart. It will not last long
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: 3
- Full ratings for this review »
Sundrop01
Site Experience Feedback
Jan 20, 2025
Black Forest Decor is one of my favorite places..I would love to be able to decorate my house in items from Black Forest.. Unfortunately I can’t do that..So for my birthday and Christmas I asked my family to just give me money then I wait for the Sales.. I have ordered three different times and only had one issue.I ordered the antler fireplace set, and the poker was not in the box..I called the company and they are supposed to be sending one...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimmy
Site Experience Feedback
Jan 20, 2025
I wish most of BF products had less bear 🐻 themed items and more of a variety of wildlife and big game themed items, so I could buy more from the website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Aj
Site Experience Feedback
Dec 29, 2024
Everything is clear. Some a little pricy. Would like to see more deer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lee
Site Experience Feedback
Jan 20, 2025
Everything has been great with my recent purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
The only issue I had was perhaps to include what sheets are made of. Microfiber doesn't really tell me cotton? linen? also the weight of some items would also be helpful.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Snukum73
Site Experience Feedback
Jan 20, 2025
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bud
Site Experience Feedback
Jan 05, 2025
Everything on this order went without a hitch and had good prices for the product featured
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bud
Post-Delivery Feedback
Jan 20, 2025
The quality of the items I ordered were very good and also the price for the items was very affordable
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Christy
Site Experience Feedback
Jan 10, 2025
Website is very easy to use, rather easy to find what you’re looking for and pleased with the selection of products! Check out was easy as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Christy
Post-Delivery Feedback
Jan 20, 2025
They had just what I was looking for! Although it took quite a while before the item was shipped. It must have been out of stock? Quite happy with this purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »