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Black Forest Decor Reviews - 6,780 Review - 9.4/10

Jan 22, 2025
Black Forest Decor offers woodland and rustic decor.
Circle of Excellence - Black Forest Decor

2023
Winner

Circle of
Excellence

4 years

Black Forest Decor Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%89%

Neutral

10%9%

Negative

3%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

7.4 out of 10

Recent Reviews for Black Forest Decor

Showing 1 - 20 of 6,780

Joan

Post-Delivery Feedback

Jan 20, 2025

Black Forest has high quality products that don't disappoint.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Great products

“B”

Site Experience Feedback

Jan 20, 2025

Overall good products and easy to find items on website.

Mara

Site Experience Feedback

Jan 20, 2025

I love your website and the items you carry. They are beautiful. We are in the middle of redesigning our home.

Mischief

Site Experience Feedback

Jan 20, 2025

I always enjoy purchasing from Black Forest Decor. The only issue I had was not receiving the advertised free shipping.

Pat

Site Experience Feedback

Jan 20, 2025

It was hard to update our billing address

Online Shopper

Site Experience Feedback

Jan 20, 2025

Easy and quick

Melanie

Site Experience Feedback

Jan 20, 2025

Lots of rustic decor that we are looking for!

PRod

Site Experience Feedback

Jan 09, 2025

Just ok


Post-Delivery Feedback

Jan 20, 2025

Enjoyed my purchases. Waste basket was smaller than I thought it would be. Picture looked larger.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Awesome

ANN

Site Experience Feedback

Jan 20, 2025

easy to use. I will know more when I get the products

Online Shopper

Post-Delivery Feedback

Jan 20, 2025

One bad has stitching coming apart. It will not last long

Sundrop01

Site Experience Feedback

Jan 20, 2025

Black Forest Decor is one of my favorite places..I would love to be able to decorate my house in items from Black Forest.. Unfortunately I can’t do that..So for my birthday and Christmas I asked my family to just give me money then I wait for the Sales.. I have ordered three different times and only had one issue.I ordered the antler fireplace set, and the poker was not in the box..I called the company and they are supposed to be sending one...

Jimmy

Site Experience Feedback

Jan 20, 2025

I wish most of BF products had less bear 🐻 themed items and more of a variety of wildlife and big game themed items, so I could buy more from the website.

Aj

Site Experience Feedback

Dec 29, 2024

Everything is clear. Some a little pricy. Would like to see more deer.

Lee

Site Experience Feedback

Jan 20, 2025

Everything has been great with my recent purchases!

Online Shopper

Site Experience Feedback

Jan 20, 2025

The only issue I had was perhaps to include what sheets are made of. Microfiber doesn't really tell me cotton? linen? also the weight of some items would also be helpful.

Snukum73

Site Experience Feedback

Jan 20, 2025

N/A

Bud

Site Experience Feedback

Jan 05, 2025

Everything on this order went without a hitch and had good prices for the product featured


Post-Delivery Feedback

Jan 20, 2025

The quality of the items I ordered were very good and also the price for the items was very affordable

Christy

Site Experience Feedback

Jan 10, 2025

Website is very easy to use, rather easy to find what you’re looking for and pleased with the selection of products! Check out was easy as well!


Post-Delivery Feedback

Jan 20, 2025

They had just what I was looking for! Although it took quite a while before the item was shipped. It must have been out of stock? Quite happy with this purchase.