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Benefit Cosmetics Reviews - 5,653 Review - 8.7/10

Jan 21, 2025
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Benefit Cosmetics Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.9 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%84%

Neutral

11%11%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

3.3 out of 10

Recent Reviews for Benefit Cosmetics

Showing 1 - 20 of 5,653

Bern

Site Experience Feedback

Jan 20, 2025

Great product

Dee

Site Experience Feedback

Jan 14, 2025

It was great! Easy to navigate


Post-Delivery Feedback

Jan 20, 2025

I love this pore primer and have been using it for years. The one thing that would make it better is if they sent some samples of other products to try to see other products. Otherwise, this stuff is awesome to make my face look poreless.

Rach

Site Experience Feedback

Jan 20, 2025

Very easy to navigate and intuitive. Great products!

Andrea

Site Experience Feedback

Jan 20, 2025

NA

Teeah

Site Experience Feedback

Jan 20, 2025

I wish there are mini water tint lipset, mini cheek sets.

Patricia T

Site Experience Feedback

Jan 20, 2025

Good interactions. Easy to understand and order. Pricing is fair.

streborjc1

Site Experience Feedback

Jan 20, 2025

Great product selection and service.

Jaz

Site Experience Feedback

Jan 20, 2025

Happy to find free shipping and discounts on products I love

Chicogirl71

Site Experience Feedback

Jan 20, 2025

Website is easy to navigate

Nurse

Site Experience Feedback

Jan 20, 2025

Love the products esp when on sale

Linisi

Site Experience Feedback

Jan 20, 2025

the only thing was everything seemed zoomed in, I like seeing more than 2 items at a time.

leah

Post-Delivery Feedback

Jan 20, 2025

amaizing

JK

Post-Delivery Feedback

Jan 20, 2025

I’d love to recomend it I’m amazed by the products

Lizzy

Site Experience Feedback

Jan 19, 2025

Easy to navigate and I got what I needed. I love the brow products

Vgrazi

Site Experience Feedback

Jan 19, 2025

Browsing was pretty simple. While shopping the sale I might have like the option to filter for just certain items i.e. mascara (I may have overlooked it)

Online Shopper

Site Experience Feedback

Jan 19, 2025

Sometimes it is hard to know where to go to select the color or shade of what I am buying. It is easy to find the product though. I find the Bolt option confusing. It feels like I am being misdirected.

Susheen

Site Experience Feedback

Jan 19, 2025

Overall experience with Benefit Cosmetics is great. I got what I was looking for, but it would have been nice to see some sets or something special for the products I purchased.

Stella

Site Experience Feedback

Jan 19, 2025

Good

Erstwhile

Site Experience Feedback

Jan 19, 2025

Your discount code was difficult to,use.

Online Shopper

Site Experience Feedback

Jan 19, 2025

Good