Aveda Reviews - 47,341 Review - 9.1/10
2009
Winner
Circle of
Excellence
3 years
Aveda Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for Aveda
Showing 1 - 20 of 47,341
cnhardie
Site Experience Feedback
Jan 21, 2025
It was a breeze to order/checkout/pat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LAURIE
Site Experience Feedback
Jan 21, 2025
LIKE OTHERS - I WISH YOU HAD THE LARGE SIZE OF SHAMPOO AND CONDITIONER - THIS IS AN EXPENSIVE PRODUCT - BUT I COUNT IT AS NECESSARY FOR MY WELLBEING!
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Beth
Site Experience Feedback
Jan 21, 2025
Very easy to use and product stopped my hair loss
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katorama
Site Experience Feedback
Jan 21, 2025
Love viewing the Aveda hair color models with the before and after photos. The rich colors are inviting and knowing they are derived from natural ingredients makes me happy. The free gifts is a lovely touch to make customer feel special and I appreciate the gesture
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
sometimes it is hard to differentiate 1 product from another
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brenda
Site Experience Feedback
Jan 21, 2025
I like the descriptions. It helps me understand which products best fit my needs. I do get overwhelmed by the choices. For example, if I'm looking for something for dry hair, their are products for dry hair, or moisturizing, or for the scalp therapy that helps to moisturize hair. There are lots of choices, which can be good, just a tad overwhelming.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
Chat was helpful to learn how to get double points for my birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
It can be hard to find stuff, especially for men.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Site Experience Feedback
Jan 21, 2025
Website is a little difficult to locate items. Scroll down is not an easy comparing products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
Pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katie
Site Experience Feedback
Jan 21, 2025
Quick and easy online shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 21, 2025
I have a PO Box. I cannot receive mail at my physical address. You use UPS and nowhere in the ordering process did it say my order could not be delivered to a POBox so UPS returned it to you. You refused to credit my account and send me a replacement until the order was returned.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: 3
- Full ratings for this review »
Sylvie
Site Experience Feedback
Jan 21, 2025
It smells good. My kid like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brenda
Site Experience Feedback
Jan 21, 2025
I don’t have a strong opinion about my interaction with the website. However, I have enjoyed Aveda products since I was first introduced to the Shampure scent in 1992. Although I haven’t always been able to afford the products, the Shampure aroma is one of the most calming smells I know.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jebarrett
Site Experience Feedback
Jan 21, 2025
All good- don’t like paying shipping
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
mk
Site Experience Feedback
Jan 21, 2025
The website doesn't always work that great - click on something and it doesn't stay or things are on top of each other.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Jan 21, 2025
Was looking for a specific product, but taking the Hair Quiz helped interest me in other helpful products that address my hair anxieties.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jenny
Site Experience Feedback
Jan 21, 2025
Haven’t purchase from Aveda online before now.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Linda
Site Experience Feedback
Jan 21, 2025
I found the website easy to use with the purchase/payment process also easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sheila
Site Experience Feedback
Jan 21, 2025
Love the products, but felt the shipping charges were a bit high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »