Aveda Reviews - 47,341 Review - 9.1/10

Jan 22, 2025
Aveda believes in conducting business in a manner that protects the Earth, conserves resources and does not compromise the ability of future generations to sustain themselves.
Circle of Excellence - Aveda

2009
Winner

Circle of
Excellence

3 years

Aveda Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for Aveda

Showing 1 - 20 of 47,341

cnhardie

Site Experience Feedback

Jan 21, 2025

It was a breeze to order/checkout/pat

LAURIE

Site Experience Feedback

Jan 21, 2025

LIKE OTHERS - I WISH YOU HAD THE LARGE SIZE OF SHAMPOO AND CONDITIONER - THIS IS AN EXPENSIVE PRODUCT - BUT I COUNT IT AS NECESSARY FOR MY WELLBEING!

Beth

Site Experience Feedback

Jan 21, 2025

Very easy to use and product stopped my hair loss

Katorama

Site Experience Feedback

Jan 21, 2025

Love viewing the Aveda hair color models with the before and after photos. The rich colors are inviting and knowing they are derived from natural ingredients makes me happy. The free gifts is a lovely touch to make customer feel special and I appreciate the gesture

Online Shopper

Site Experience Feedback

Jan 21, 2025

sometimes it is hard to differentiate 1 product from another

Brenda

Site Experience Feedback

Jan 21, 2025

I like the descriptions. It helps me understand which products best fit my needs. I do get overwhelmed by the choices. For example, if I'm looking for something for dry hair, their are products for dry hair, or moisturizing, or for the scalp therapy that helps to moisturize hair. There are lots of choices, which can be good, just a tad overwhelming.

Online Shopper

Site Experience Feedback

Jan 21, 2025

Chat was helpful to learn how to get double points for my birthday

Online Shopper

Site Experience Feedback

Jan 21, 2025

It can be hard to find stuff, especially for men.

Lisa

Site Experience Feedback

Jan 21, 2025

Website is a little difficult to locate items. Scroll down is not an easy comparing products.

Online Shopper

Site Experience Feedback

Jan 21, 2025

Pleasant

Katie

Site Experience Feedback

Jan 21, 2025

Quick and easy online shopping.

Online Shopper

Post-Delivery Feedback

Jan 21, 2025

I have a PO Box. I cannot receive mail at my physical address. You use UPS and nowhere in the ordering process did it say my order could not be delivered to a POBox so UPS returned it to you. You refused to credit my account and send me a replacement until the order was returned.

Sylvie

Site Experience Feedback

Jan 21, 2025

It smells good. My kid like it.

Brenda

Site Experience Feedback

Jan 21, 2025

I don’t have a strong opinion about my interaction with the website. However, I have enjoyed Aveda products since I was first introduced to the Shampure scent in 1992. Although I haven’t always been able to afford the products, the Shampure aroma is one of the most calming smells I know.

Jebarrett

Site Experience Feedback

Jan 21, 2025

All good- don’t like paying shipping

mk

Site Experience Feedback

Jan 21, 2025

The website doesn't always work that great - click on something and it doesn't stay or things are on top of each other.

Kim

Site Experience Feedback

Jan 21, 2025

Was looking for a specific product, but taking the Hair Quiz helped interest me in other helpful products that address my hair anxieties.

Jenny

Site Experience Feedback

Jan 21, 2025

Haven’t purchase from Aveda online before now.

Linda

Site Experience Feedback

Jan 21, 2025

I found the website easy to use with the purchase/payment process also easy.

Sheila

Site Experience Feedback

Jan 21, 2025

Love the products, but felt the shipping charges were a bit high.