Aquasana Reviews - 2,497 Review - 8.9/10
Aquasana Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 77% |
Neutral | 15% | 16% |
Negative | 8% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Recent Reviews for Aquasana
Showing 1 - 20 of 2,497
Rpez
Post-Delivery Feedback
Jan 20, 2025
I ordered one set of filters and you billed me and sent me two sets This is the second time this happened
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
mama Merrill
Site Experience Feedback
Jan 20, 2025
Easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken form Long Beach
Site Experience Feedback
Jan 20, 2025
I have had a filtration system for many years and am now purchasing one for my mother in law.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr WillyP
Site Experience Feedback
Jan 20, 2025
I like your products. Not satisfied that the above counter sink filter was discontinued.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
Very easy to order. Product has been working as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
The site was super easy to use and I was able to readily find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
Shipping was fast to my House but I do not understand why it takes 5-7 days to actually ship the product out seems that you need more personnel in shipping
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
KT246
Site Experience Feedback
Jan 19, 2025
Couldn’t easily find replacement filters
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
David. GUNS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Post-Delivery Feedback
Jan 19, 2025
We just changed out all three filters. Two issues: 1. It was very difficult to insert the new filters. My husband was finally successful, but he had to turn so hard I was afraid the plastic might break. 2. I understand that each filter has its own directions for replacement, but if we replace more than one filter it was very hard to determine how many times we were to drain and refill the tank for the filtered water.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Malay M
Site Experience Feedback
Jan 19, 2025
Very good and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mak
Site Experience Feedback
Jan 19, 2025
The website is easy to navigate. With my previous purchase, there was an error in the order (countertop filter) and the rep was very helpful in cancelling and correcting the order for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jpo94
Site Experience Feedback
Dec 12, 2024
I have a good friend with the system. I asked if he loves it and would recommend it. He said, best thing I've ever purchased. So, I ordered mine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jpo94
Post-Delivery Feedback
Jan 19, 2025
The Aquasana Rhino System was highly recommended to me by a good friend. So, I ordered the same system for my home. It’s only been a week, but it seems to be as recommended thus far.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AeroTerry
Site Experience Feedback
Dec 16, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Asha
Site Experience Feedback
Jan 18, 2025
overall good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AquaNewbie
Site Experience Feedback
Jan 18, 2025
Would like to very clearly see which filters I need to order together for model I have from website instead of having to refer to manual. Set it up so if I click on the model I can just order the replacement parts for it.I would also rather order directly from manufacturer rather than Amazon so please keep / make price/shipping/tax better or comparable so I can order from Aquasana directly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Jan 18, 2025
Quality website. Perfectly satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nutrikel
Site Experience Feedback
Jan 18, 2025
I love Aquasauna and the taste is the water after it is filtered. Wouldn’t be without it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liz74
Post-Delivery Feedback
Jan 18, 2025
I purchased replacement filters for my under sink water filter system. At the time of purchase there was an option for automatic shipping every 6 months which perfectly suited my needs. The filter arrived on time and with excellent instructions for replacing the filters which was easy to do. I highly recommend the filter system and replacement filters for delicious and healthy drinking water.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ezek
Post-Delivery Feedback
Jan 18, 2025
Always wanted to try shower filter, prefer whole house system but renting right now
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »