Home > Food & Drink > Aquasana

Aquasana Reviews - 2,497 Review - 8.9/10

Jan 21, 2025
Aquasana is a U.S. based manufacturer and distributor offering drinking water filters, shower filters, bath filters, and whole house systems.

Aquasana Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.0 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

15%16%

Negative

8%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.4 out of 10

Recent Reviews for Aquasana

Showing 1 - 20 of 2,497

Rpez

Post-Delivery Feedback

Jan 20, 2025

I ordered one set of filters and you billed me and sent me two sets This is the second time this happened

mama Merrill

Site Experience Feedback

Jan 20, 2025

Easy to understand

Ken form Long Beach

Site Experience Feedback

Jan 20, 2025

I have had a filtration system for many years and am now purchasing one for my mother in law.

Dr WillyP

Site Experience Feedback

Jan 20, 2025

I like your products. Not satisfied that the above counter sink filter was discontinued.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Very easy to order. Product has been working as expected.

Online Shopper

Site Experience Feedback

Jan 20, 2025

The site was super easy to use and I was able to readily find what I needed.

Online Shopper

Post-Delivery Feedback

Jan 20, 2025

Shipping was fast to my House but I do not understand why it takes 5-7 days to actually ship the product out seems that you need more personnel in shipping

KT246

Site Experience Feedback

Jan 19, 2025

Couldn’t easily find replacement filters

Online Shopper

Site Experience Feedback

Jan 19, 2025

David. GUNS

Kathy

Post-Delivery Feedback

Jan 19, 2025

We just changed out all three filters. Two issues: 1. It was very difficult to insert the new filters. My husband was finally successful, but he had to turn so hard I was afraid the plastic might break. 2. I understand that each filter has its own directions for replacement, but if we replace more than one filter it was very hard to determine how many times we were to drain and refill the tank for the filtered water.

Malay M

Site Experience Feedback

Jan 19, 2025

Very good and easy to use!

mak

Site Experience Feedback

Jan 19, 2025

The website is easy to navigate. With my previous purchase, there was an error in the order (countertop filter) and the rep was very helpful in cancelling and correcting the order for me.

jpo94

Site Experience Feedback

Dec 12, 2024

I have a good friend with the system. I asked if he loves it and would recommend it. He said, best thing I've ever purchased. So, I ordered mine.


Post-Delivery Feedback

Jan 19, 2025

The Aquasana Rhino System was highly recommended to me by a good friend. So, I ordered the same system for my home. It’s only been a week, but it seems to be as recommended thus far.

AeroTerry

Site Experience Feedback

Dec 16, 2024

None

Asha

Site Experience Feedback

Jan 18, 2025

overall good

AquaNewbie

Site Experience Feedback

Jan 18, 2025

Would like to very clearly see which filters I need to order together for model I have from website instead of having to refer to manual. Set it up so if I click on the model I can just order the replacement parts for it.I would also rather order directly from manufacturer rather than Amazon so please keep / make price/shipping/tax better or comparable so I can order from Aquasana directly.

Jon

Site Experience Feedback

Jan 18, 2025

Quality website. Perfectly satisfied.

Nutrikel

Site Experience Feedback

Jan 18, 2025

I love Aquasauna and the taste is the water after it is filtered. Wouldn’t be without it.

Liz74

Post-Delivery Feedback

Jan 18, 2025

I purchased replacement filters for my under sink water filter system. At the time of purchase there was an option for automatic shipping every 6 months which perfectly suited my needs. The filter arrived on time and with excellent instructions for replacing the filters which was easy to do. I highly recommend the filter system and replacement filters for delicious and healthy drinking water.

Ezek

Post-Delivery Feedback

Jan 18, 2025

Always wanted to try shower filter, prefer whole house system but renting right now