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American Nautical Reviews - 157 Reviews - 9.5/10

Jan 22, 2025
American Nautical Services is a family-owned South Florida nautical chart agent business that is known globally and ships worldwide. American Nautical Services specializes in e-navigation and SOLAS chapter V ECDIS navigation requirements for vessels over 500GT. Digital navigation is essential in eliminating mistakes, increasing efficiency, and improving operations - ultimately saving shipowners, management companies, captains, and crew both time and money. They are currently ranked top among American IMO Publishing distributors and carry all IMO publications in English, as well as their best selling publications in Spanish.

American Nautical Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection8.5 /10
Ease of Finding8.5 /10
Checkout Satisfaction8.9 /10
Product Met Expectations8.9 /10
On-Time Delivery10.0 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%66%

Neutral

15%20%

Negative

7%14%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

8.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

10.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

10.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for American Nautical

Showing 1 - 20 of 157

R Tinoco

Site Experience Feedback

Jan 21, 2025

Was excellent.

Online Shopper

Post-Delivery Feedback

Jan 20, 2025

on line order

None

Site Experience Feedback

Jan 18, 2025

No

Oldtimer

Post-Delivery Feedback

Jan 15, 2025

I would highly recommend American Nautical for any purchases that may be contemplated. My experience was one of great satisfaction, not only for their courtesy but for their tracking information and that my book was received in excellent condition.

Rogue587

Site Experience Feedback

Jan 15, 2025

Seems good. I would just say that it would help to have more information (or easier to find in the webpage) on when to expect delivery or when the order will likely ship.

TAMUG

Site Experience Feedback

Jan 14, 2025

All is well

Study!

Site Experience Feedback

Jan 13, 2025

I've been looking at the books that I bought for a couple months and decided to buy them.

the Dude

Site Experience Feedback

Jan 12, 2025

easy to navigate. quick and easy

P Walsh

Post-Delivery Feedback

Jan 04, 2025

Poor packaging, cardboard envelope was not sealed and as a result they contents got wet while in transit. I suggest the use of waterproof envelopes and proper sealing during packing.

Robert

Site Experience Feedback

Jan 02, 2025

Book shown doesn't match the correct revision, somewhat concerned

Tim F

Site Experience Feedback

Jan 02, 2025

Excellent selection of the items I need for my exam.

Online Shopper

Site Experience Feedback

Dec 31, 2024

Super quick to find products and liked the quick Apple Pay checkout option. Thank you! Happy New Year!

Richard

Post-Delivery Feedback

Dec 28, 2024

It was easy to order the book I wanted, which I couldn't find anywhere else (including Amazon).

Online Shopper

Site Experience Feedback

Dec 26, 2024

It was good.

Online Shopper

Site Experience Feedback

Dec 25, 2024

The search bar could be in a more central place on the website. It is a little hard to find

Bill

Site Experience Feedback

Dec 23, 2024

I had an old Newport to Chatham cruising and fishing guide 4th edition that I wanted to replace an update finally found something close after much searching, saw a picture of a fishing log book I was interested in but when I did a search it's no longer available I guess. Then did a search for fishing charts and got nada

KC

Site Experience Feedback

Dec 21, 2024

Items easy to find. Easy payment and checkout options.

Mike C.

Site Experience Feedback

Dec 12, 2024

The wonderful lady that I spoke to on the phone was extremely helpful and nice.


Post-Delivery Feedback

Dec 20, 2024

I put in my order by phone and the lady that took it was very nice.

Kayo

Site Experience Feedback

Dec 02, 2024

As the price including shipping charge fluctuates every day , I was puzzled.

Dave

Site Experience Feedback

Dec 13, 2024

I found the selection to be adequate, but the description of what the publications cover could be expanded. For novices in the sailing community, many of the publications are being discovered for the first time.