American Nautical Reviews - 157 Reviews - 9.5/10
American Nautical Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.5 /10 |
Checkout Satisfaction | 8.9 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 10.0 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.5out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 66% |
Neutral | 15% | 20% |
Negative | 7% | 14% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.5 out of 10
Design of Site
Satisfaction with the look and design of the site
8.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.7 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
10.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
10.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for American Nautical
Showing 1 - 20 of 157
R Tinoco
Site Experience Feedback
Jan 21, 2025
Was excellent.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 20, 2025
on line order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
None
Site Experience Feedback
Jan 18, 2025
No
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- Full ratings for this review »
Oldtimer
Post-Delivery Feedback
Jan 15, 2025
I would highly recommend American Nautical for any purchases that may be contemplated. My experience was one of great satisfaction, not only for their courtesy but for their tracking information and that my book was received in excellent condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rogue587
Site Experience Feedback
Jan 15, 2025
Seems good. I would just say that it would help to have more information (or easier to find in the webpage) on when to expect delivery or when the order will likely ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TAMUG
Site Experience Feedback
Jan 14, 2025
All is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Study!
Site Experience Feedback
Jan 13, 2025
I've been looking at the books that I bought for a couple months and decided to buy them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
the Dude
Site Experience Feedback
Jan 12, 2025
easy to navigate. quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
P Walsh
Post-Delivery Feedback
Jan 04, 2025
Poor packaging, cardboard envelope was not sealed and as a result they contents got wet while in transit. I suggest the use of waterproof envelopes and proper sealing during packing.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Robert
Site Experience Feedback
Jan 02, 2025
Book shown doesn't match the correct revision, somewhat concerned
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Tim F
Site Experience Feedback
Jan 02, 2025
Excellent selection of the items I need for my exam.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 31, 2024
Super quick to find products and liked the quick Apple Pay checkout option. Thank you! Happy New Year!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard
Post-Delivery Feedback
Dec 28, 2024
It was easy to order the book I wanted, which I couldn't find anywhere else (including Amazon).
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 26, 2024
It was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 25, 2024
The search bar could be in a more central place on the website. It is a little hard to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Dec 23, 2024
I had an old Newport to Chatham cruising and fishing guide 4th edition that I wanted to replace an update finally found something close after much searching, saw a picture of a fishing log book I was interested in but when I did a search it's no longer available I guess. Then did a search for fishing charts and got nada
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- Full ratings for this review »
KC
Site Experience Feedback
Dec 21, 2024
Items easy to find. Easy payment and checkout options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike C.
Site Experience Feedback
Dec 12, 2024
The wonderful lady that I spoke to on the phone was extremely helpful and nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike C.
Post-Delivery Feedback
Dec 20, 2024
I put in my order by phone and the lady that took it was very nice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kayo
Site Experience Feedback
Dec 02, 2024
As the price including shipping charge fluctuates every day , I was puzzled.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Dave
Site Experience Feedback
Dec 13, 2024
I found the selection to be adequate, but the description of what the publications cover could be expanded. For novices in the sailing community, many of the publications are being discovered for the first time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »