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123 Refills Reviews - 695 Reviews - 8.7/10

Jan 21, 2025
123 Refills offers a large selection of printer ink refill products such as inkjet cartridges and ink refills with more than 4,000 printer ink refill products listed. Products include printer consumables such as ink refills inkjet cartridges (remanufactured for HP inkjet cartridges, Lexmark Inkjet Cartridges, Epson Cartridges, Canon Cartridges, Xerox Ink, Brother cartridges, and many more) as well as all major laser toner cartridges.

123 Refills Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.6 /10
Product Selection9.4 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery8.9 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%79%

Neutral

16%18%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for 123 Refills

Showing 1 - 20 of 695

Online Shopper

Site Experience Feedback

Jan 20, 2025

Having a hard time creating account. when hit forgot password, nothing came to email (wasn't able to sign in even tho site said password optional). Also, would only purchase product on sale

Online Shopper

Site Experience Feedback

Jan 20, 2025

ok

ink

Site Experience Feedback

Jan 20, 2025

All in all it was a good experience.

Lulu

Site Experience Feedback

Jan 19, 2025

Ok

HRP

Site Experience Feedback

Jan 18, 2025

It was fine

Jose

Site Experience Feedback

Jan 04, 2025

All good.


Post-Delivery Feedback

Jan 18, 2025

Great

Megiano

Site Experience Feedback

Jan 17, 2025

It was great

Moe

Site Experience Feedback

Jan 17, 2025

The website was easy to use. The prices are very good and the shipping was fast.

IT Challenged

Site Experience Feedback

Jan 04, 2025

Very good experience. I had a little trouble finding the right ink cartridge product because I don't remember needing to include the printer name other than Canon.


Post-Delivery Feedback

Jan 17, 2025

I thought delivery time was long. Had trouble finding contact hot button on your web site. Don’t like the primary method of using the tracking tool. Once I sent the complaint text your responce was excellent.

hip zepi

Site Experience Feedback

Jan 16, 2025

it was good

Woodrow

Site Experience Feedback

Jan 16, 2025

website easy to use. Prices are attractive but since this is my first purchase I can't make any conclusions relative to the value.

berdom

Post-Delivery Feedback

Jan 16, 2025

good price and fast delivery

Suga Mama

Site Experience Feedback

Jan 16, 2025

Very friendly user. To the point

yay

Site Experience Feedback

Jan 15, 2025

it was quick

Online Shopper

Site Experience Feedback

Jan 15, 2025

Very smooth order and checkout. Easy to understand and follow.

Luna7

Site Experience Feedback

Jan 15, 2025

It was helpful

Britni

Site Experience Feedback

Jan 15, 2025

Easy and prices are lower than most

Nana of 4

Site Experience Feedback

Jan 14, 2025

My experience was good. I was able to navigate around to find preferred items needed

Marvelous Marvel

Site Experience Feedback

Jan 14, 2025

123 Ink refills has never steered me wrong. I appreciate their fast delivery. Glad they still sell my ink.

Ron

Site Experience Feedback

Jan 12, 2025

it went fine