Woodwind and Brasswind Reviews - 2,213 Review - /10
2023
Winner
Circle of
Excellence
10 years
Woodwind and Brasswind Rating
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Recent Reviews for Woodwind and Brasswind
Showing 1 - 20 of 2,213
Philopez
Site Experience Feedback
Jan 14, 2024
It was easy to navigate. I would have liked a bit more selection in the Trombone mouthpiece category, but otherwise excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Philopez
Post-Delivery Feedback
Nov 13, 2024
Excellent!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Elliott
Post-Delivery Feedback
Aug 19, 2024
I just returned to woodwind and brasswind to use my instore credit from one of my previous purchases, I think the combination of music and arts has now lost my account purchases and my credit. I called the online service and unfortunately were unable to provide any clarity for the situation. Please work on this.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dave
Post-Delivery Feedback
Jun 14, 2024
I miss the days before covid where you could actually test out instruments before you buy. I used to drive 3 hours to South Bend to play various models. Now you have to order, wait months for the instrument to be made and shipped from Japan. Luckily for me, the instrument is what I wanted and played very well. I know the supply chain is still backed up from 4 years of covid, but I missed being able to buy an instrument and have it in a week instead of months. Wwbw, is still a great company and they are always very helpful. Everyone is very nice.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Daniel
Site Experience Feedback
Mar 29, 2024
Came here looking for a mouthpiece, and decided I also needed some mouthpiece cushions. This meant I needed to read a lot of reviews to pick which mouthpiece cushion people say is the best overall. I ended up going with BG
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daniel
Post-Delivery Feedback
May 28, 2024
I ordered a nrew mouthpiece which I thought would work well for my sound. My order arrived fast & on-time, in perfect condition. The mouthpiece sounds great and I have no complaints or issues whatsoever! I use WWBW exclusively, because of their return policy allowing me to try out several mouthpieces and keep the one I like best. This policy is the best in the industry and why millions of customers rely on WWBW for their mouthpiece purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Henry
Post-Delivery Feedback
May 23, 2024
The product I ordered was OEM equipment and met my expectations. I did not want aftermarket parts for my instrument. Woodwind brasswind are my go-to supplier.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
OhioGirl4
Site Experience Feedback
May 05, 2024
So easy to use and found what I needed quickly. Spent no longer than 10 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OhioGirl4
Post-Delivery Feedback
May 20, 2024
Easy to use and find what I needed. Prices are good too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 18, 2024
This was my second purchase from Woodwind and Brasswind. This time I ordered both piano music and saxophone music. I am new to the piano and wanted some easy tunes to play. I am self-taught on the sax although I grew up playing the clarinet, and I wanted some music for the sax to sharpen my skills. I am pleased with all the music I purchased. There was a wide selection to choose from which I appreciated.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BbH
Site Experience Feedback
May 04, 2024
The prices were very fair and less than on other sites. I also like the free shipping and rewards program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BbH
Post-Delivery Feedback
May 18, 2024
I found exactly what I wanted at a great price. Delivery was within 5 - 7 days as promised. Carefully packaged so my order arrived safely.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Daniel
Site Experience Feedback
Apr 24, 2024
Unable to locate loyalty points and could not get information from the chat or via phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reese
Site Experience Feedback
May 04, 2024
All good…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reese
Post-Delivery Feedback
May 17, 2024
Great product delivered on time. Excellent experience…👍
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 16, 2024
I cannot log into WWBW as a customer. Everytime I try my password doesn't work. I try to change and it will not let me. I am so frustrated with this I give up and shop elswhere first then will come back to WWBW as a visitor.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Mick
Post-Delivery Feedback
May 15, 2024
Always extremely helpful and results driven. Love this company and products. I would highly recommend them to everybody looking for Musical products. They are extremely knowledgeable, kind, and professional. Love doing business with them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tim
Site Experience Feedback
May 06, 2024
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
May 15, 2024
I liked the speaker and the price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
TACO
Site Experience Feedback
Mar 23, 2024
Logging as a member was difficult and not accepting password. Took 30 min to get logged in.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LAM
Site Experience Feedback
May 03, 2024
I’m a little confused about where the payment for this item is coming from. Is it coming from the credit card that I just entered or was this added to the balance of a much larger order I placed a few months ago? It was unclear, because the balance of both items were brought up during checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LAM
Post-Delivery Feedback
May 13, 2024
Love this company!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Len
Post-Delivery Feedback
May 11, 2024
Woodwinds grass wind has a huge selection of items and I never have trouble finding anything I want. Ordering is also easy and I never have a problem.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
NHBgeek
Post-Delivery Feedback
May 11, 2024
My first shipment was completely the wrong item. I called and a correct replacement item was received in two days, but no return label was received for the incorrect item as promised. I called again and a return label was received by email within 10 minutes of my second call. WWBW had the product at a good price, the CS people were helpful, and the shipping was fast.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Mitts
Post-Delivery Feedback
May 11, 2024
I selected WWBW because the last few times I needed accessories for my saxes I ordered them from a company in France. It took 5 times longer for me to receive the items, so I reactivated my WWBW account.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 11, 2024
Went to website to order another reed and the site told me that my name was not in their database. It appears that WWBW went out of business. Don’t know the company that bought WWBW. I called WWBW and was told that they “harmonized” with this new owner and that my previous WWBW info was no longer valid. I told the rep that I’d take my business elsewhere, and i did
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Pete
Post-Delivery Feedback
May 10, 2024
Ordered two items. Only one was delivered. Called customer service twice. Both times phone quality was very poor. Automate4d phone support was terrible. Once phone problems were resolved, the customer service person took care of the missing item, promising to reship it (haven't received yet.) Your interface with music and arts is awful and incomprehensible.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 3
- Customer Support: 7
- Full ratings for this review »