Wine Express Reviews - Not Yet Rated | Verified Customer Reviews at Bizrate Surveys
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Wine Express Reviews - 867 Reviews - /10

Wine Express is the exclusive wine shop partner of The Wine Enthusiast catalog and website that delivers an exquisite selection of wine, wine gifts, and baskets in multiple countries around the globe.

Wine Express Rating

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Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

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Would Shop Here Again:

 

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Likelihood To Recommend:

 

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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Wine Express

Showing 1 - 20 of 867

Online Shopper

Post-Delivery Feedback

Oct 01, 2024

received wine, opened one bottle, spoiled, called customer service, they recommended opening a 2nd bottle, spoiled, replied via email that 2nd bottle was spoiled, received an email stating they would replace 2 bottles. I complained in a return email that all the wine was most likely spoiled since 17 percent was spoiled. I did not recieve a reply. next day I sent another email and recieved a reply that wine express would not replace the wine since it was over 5 years old and they had specified on their web site that wine over 5 YO is not warranteed. I have never seen this statement. I replied back that I would no longer conduct any business with wine express or wine enthusiast. I then received an email stating that 'as a one time courtesy' they would replace 12 bottles. I received 10 bottles. I am done with this company.

Ken

Post-Delivery Feedback

Sep 30, 2024

Good selection. Good service. Easy communications.

mesea

Site Experience Feedback

Aug 28, 2024

I hate to buy wine without tasting first, but from the description, I figure I'll take a chance.


Post-Delivery Feedback

Sep 20, 2024

The wine rating given by Wine Express didn't meet my expectation. I thought it would be better than what we tasted.

peter

Site Experience Feedback

Aug 25, 2024

fine, no issues

Mark

Post-Delivery Feedback

Sep 15, 2024

It took over two weeks to deliver the wine. It was shipped on August 23rd and arrived on September 10th. During that time the Customer team were clueless as to. whereabouts. It was delivered by UPS and clearly had not. been in temperature controlled condition. Utterly shambolic for delivery of good wine. Never use these clowns again.

Bernie

Site Experience Feedback

Aug 28, 2024

/only problem I had was when you returned to your last page you Nad to start allover on the wine list.


Post-Delivery Feedback

Sep 14, 2024

Loved the variety of wine choices. Excellent communication from all those I was involved with.

Lyn

Site Experience Feedback

Aug 29, 2024

Very informational easy to order lyn


Post-Delivery Feedback

Sep 13, 2024

Was a gift and recipient very pleased

Jony

Post-Delivery Feedback

Sep 12, 2024

Recently I purchased a wine decanter treble art series and if I hadn’t I wouldn’t be motivated to pursue playing an instrument piece or taste wine. I have no complaints of my order or of what is subjugated to becoming a wine enthusiast.

Lisa B

Site Experience Feedback

Aug 27, 2024

Shipping charges are too high and takes too long.

LBISummer2024

Site Experience Feedback

Aug 29, 2024

Enjoying the selections available but, as a retiree, I only buy deep sale items so looking for reasonably priced but good tasting wines.


Post-Delivery Feedback

Sep 11, 2024

I was very happy with my entire experience with Wine Express. It was easy to find the wines I was looking for, the prices were very reasonable, and I received my wines within 4 days of ordering.

Chato

Site Experience Feedback

Aug 27, 2024

User friendly


Post-Delivery Feedback

Sep 06, 2024

Good lineup of products, and good and competitive pricing.

frxnco

Site Experience Feedback

Aug 19, 2024

-


Post-Delivery Feedback

Sep 06, 2024

I got a very nice box of wines for a very good price. And the wines are very tasty.

Rich

Site Experience Feedback

Aug 19, 2024

Quick and easy

Docdom

Post-Delivery Feedback

Sep 04, 2024

Didnt offer locker option mailed wine during heat wave

WineLover

Site Experience Feedback

Aug 16, 2024

Loved the virtual tasting feature


Post-Delivery Feedback

Sep 03, 2024

DRM 2017 Zinfandel - if I can return it I would love it I have to say we were waiting and excited to try the wine when it came. But what a disappointment. We purchased based on the winemaker’s pedigree and the virtual review… there isn’t much of a nose on this wine and it’s certainly not going to age for 10 years! Also the other enticing offer was the discount - believe it said it was like 60% but when I search online .. it’s the regular market price. Would love to send it back… but I don’t believe you can do that… show me how to make vinegar??? Really disappointed as it was our first order with you and trust me not our first online order… we have over 1700 bottles in our cellar including Opus and other notable wines. Gave it two stars to be generous.

Snow leopard

Site Experience Feedback

Aug 18, 2024

Web site was easy to use


Post-Delivery Feedback

Sep 02, 2024

Not at all satisfied

Online Shopper

Post-Delivery Feedback

Sep 01, 2024

They shipped wine when temps exceeded 95 degrees. This is unacceptable!!!!

Kinger

Post-Delivery Feedback

Aug 30, 2024

Fast delivery

Keffie

Site Experience Feedback

Aug 29, 2024

This is my first order. Very easy Picked wine from the newsletters

Online Shopper

Site Experience Feedback

Aug 19, 2024

Easy