Wine Express Reviews - 867 Reviews - /10
Wine Express Rating
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
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Returns Process
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Recent Reviews for Wine Express
Showing 1 - 20 of 867
Online Shopper
Post-Delivery Feedback
Oct 01, 2024
received wine, opened one bottle, spoiled, called customer service, they recommended opening a 2nd bottle, spoiled, replied via email that 2nd bottle was spoiled, received an email stating they would replace 2 bottles. I complained in a return email that all the wine was most likely spoiled since 17 percent was spoiled. I did not recieve a reply. next day I sent another email and recieved a reply that wine express would not replace the wine since it was over 5 years old and they had specified on their web site that wine over 5 YO is not warranteed. I have never seen this statement. I replied back that I would no longer conduct any business with wine express or wine enthusiast. I then received an email stating that 'as a one time courtesy' they would replace 12 bottles. I received 10 bottles. I am done with this company.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
Ken
Post-Delivery Feedback
Sep 30, 2024
Good selection. Good service. Easy communications.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
mesea
Site Experience Feedback
Aug 28, 2024
I hate to buy wine without tasting first, but from the description, I figure I'll take a chance.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- Full ratings for this review »
mesea
Post-Delivery Feedback
Sep 20, 2024
The wine rating given by Wine Express didn't meet my expectation. I thought it would be better than what we tasted.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
peter
Site Experience Feedback
Aug 25, 2024
fine, no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mark
Post-Delivery Feedback
Sep 15, 2024
It took over two weeks to deliver the wine. It was shipped on August 23rd and arrived on September 10th. During that time the Customer team were clueless as to. whereabouts. It was delivered by UPS and clearly had not. been in temperature controlled condition. Utterly shambolic for delivery of good wine. Never use these clowns again.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Bernie
Site Experience Feedback
Aug 28, 2024
/only problem I had was when you returned to your last page you Nad to start allover on the wine list.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bernie
Post-Delivery Feedback
Sep 14, 2024
Loved the variety of wine choices. Excellent communication from all those I was involved with.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lyn
Site Experience Feedback
Aug 29, 2024
Very informational easy to order lyn
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lyn
Post-Delivery Feedback
Sep 13, 2024
Was a gift and recipient very pleased
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jony
Post-Delivery Feedback
Sep 12, 2024
Recently I purchased a wine decanter treble art series and if I hadn’t I wouldn’t be motivated to pursue playing an instrument piece or taste wine. I have no complaints of my order or of what is subjugated to becoming a wine enthusiast.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lisa B
Site Experience Feedback
Aug 27, 2024
Shipping charges are too high and takes too long.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
LBISummer2024
Site Experience Feedback
Aug 29, 2024
Enjoying the selections available but, as a retiree, I only buy deep sale items so looking for reasonably priced but good tasting wines.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
LBISummer2024
Post-Delivery Feedback
Sep 11, 2024
I was very happy with my entire experience with Wine Express. It was easy to find the wines I was looking for, the prices were very reasonable, and I received my wines within 4 days of ordering.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Chato
Site Experience Feedback
Aug 27, 2024
User friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chato
Post-Delivery Feedback
Sep 06, 2024
Good lineup of products, and good and competitive pricing.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
frxnco
Site Experience Feedback
Aug 19, 2024
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- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
frxnco
Post-Delivery Feedback
Sep 06, 2024
I got a very nice box of wines for a very good price. And the wines are very tasty.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rich
Site Experience Feedback
Aug 19, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Docdom
Post-Delivery Feedback
Sep 04, 2024
Didnt offer locker option mailed wine during heat wave
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
WineLover
Site Experience Feedback
Aug 16, 2024
Loved the virtual tasting feature
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
WineLover
Post-Delivery Feedback
Sep 03, 2024
DRM 2017 Zinfandel - if I can return it I would love it I have to say we were waiting and excited to try the wine when it came. But what a disappointment. We purchased based on the winemaker’s pedigree and the virtual review… there isn’t much of a nose on this wine and it’s certainly not going to age for 10 years! Also the other enticing offer was the discount - believe it said it was like 60% but when I search online .. it’s the regular market price. Would love to send it back… but I don’t believe you can do that… show me how to make vinegar??? Really disappointed as it was our first order with you and trust me not our first online order… we have over 1700 bottles in our cellar including Opus and other notable wines. Gave it two stars to be generous.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Snow leopard
Site Experience Feedback
Aug 18, 2024
Web site was easy to use
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snow leopard
Post-Delivery Feedback
Sep 02, 2024
Not at all satisfied
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 01, 2024
They shipped wine when temps exceeded 95 degrees. This is unacceptable!!!!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Kinger
Post-Delivery Feedback
Aug 30, 2024
Fast delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Keffie
Site Experience Feedback
Aug 29, 2024
This is my first order. Very easy Picked wine from the newsletters
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 19, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »