Wine.com Reviews - 8,093 Review - 9.4/10
Wine.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 14% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
4.0 out of 10
Recent Reviews for Wine.com
Showing 1 - 20 of 8,093
KC
Site Experience Feedback
Jan 02, 2025
Ordering Christmas presents has been a good experience. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ruairi C.
Site Experience Feedback
Dec 18, 2024
Love wine.com. I've tried about 3-4 subscription services but always cancel. Your side is great. Helpful, love the wine scores, and love the deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ruairi C.
Post-Delivery Feedback
Jan 09, 2025
I always use wine.com. It provides great information, has a huge variety, and offers good pricing. I've tried three other wine companies online and I will only use wine.com going forward.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jep
Site Experience Feedback
Jan 01, 2025
The website is easy to use and has filters that help me find exactly what I am looking for at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oldmoll
Post-Delivery Feedback
Jan 09, 2025
The website was easily navigated and there is a chat available if there were any questions. The company give recommendations for new wines on the website based on my previous orders. I have ordered from Wine.com for many years and have always received the shipment when promised in perfect condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ila Boss
Site Experience Feedback
Dec 23, 2024
All good, was able to place order with no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boilerdad
Post-Delivery Feedback
Jan 09, 2025
Really just a normal online purchase
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 9
- Full ratings for this review »
N/A
Site Experience Feedback
Dec 13, 2024
The “chat helper” interferes with the details on the site. Make it easier to get rid of it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Janie
Site Experience Feedback
Dec 11, 2024
all good - easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Janie
Post-Delivery Feedback
Jan 07, 2025
i needed to send a high end champagne to a friend and I needed it to get there in a hurry! Wine.com checked all the boxes and the ratings really helped me decide what to get.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Studley
Site Experience Feedback
Dec 12, 2024
I was checking out and then got a message the item could not be shipped to New Jersey afte rI already put in my time with a New Jersey address. that was annoying. Other than that, exxcellent experience as usual.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Studley
Post-Delivery Feedback
Jan 07, 2025
As a Stewardship member it is always a pleasant experience. Customer service has been helpful when I needed recommendations.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Hammer
Post-Delivery Feedback
Jan 06, 2025
wine.com is my go to for Christmas gifts and special occasions when I cannot shop locally. While not all the brands or gifts I was looking for were there I was happy with what I found.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JJ
Site Experience Feedback
Dec 29, 2024
Glad that you offer gift certificates, but why do I have to fill out a physical shipping address for an e-card?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Post-Delivery Feedback
Jan 06, 2025
I ordered a gift card, and it was delivered promptly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Phoenix
Site Experience Feedback
Dec 26, 2024
Works great, some good bargains
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phoenix
Post-Delivery Feedback
Jan 06, 2025
Great products and great service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lynn T
Site Experience Feedback
Dec 26, 2024
Wine.com is so easy to use. I love the filters that you can put in to narrow your search. Easy to set up and do multiple gifts.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RK
Site Experience Feedback
Dec 27, 2024
Overall, I thought the experience was pleasant.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
jhtm
Post-Delivery Feedback
Jan 06, 2025
FedEx is not the reliable shipping partner they once were. Even as orders are clearly stuck mid-way, their systems do not provide updated information.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Dev
Site Experience Feedback
Jan 05, 2025
Always a pleasure to purchase gifts to myself and others on Wine.Com. Selection is awesome, prices are reasonable and now that I have stewardship I get way more value out of the whole site.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Easy and fast. Would be nice to have an option for delayed or later shipping for a lower shipping cost option but other than that perfect.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Octavia
Post-Delivery Feedback
Jan 05, 2025
Arrived on time. Everyone was happy. Good selection.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
jimd
Site Experience Feedback
Jan 05, 2025
Had problems crediting $75.00 gift cards. Chat agent able to credit my account and I was able to place my order. Good Job!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Johnny
Site Experience Feedback
Jan 05, 2025
great experience--easy and reliable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »