Home > Food & Drink > Wine.com

Wine.com Reviews - 8,093 Review - 9.4/10

Jan 10, 2025
As the nation's leading online wine retailer, wine.com brings the best of the wine world to enthusiasts throughout the nation. wine.com offers doorstep delivery of premium fine wines, gourmet products and related accessories, as well as lifestyle wine clubs and distinctive individual and corporate wine gifts.

Wine.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

14%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

4.0 out of 10

Recent Reviews for Wine.com

Showing 1 - 20 of 8,093

KC

Site Experience Feedback

Jan 02, 2025

Ordering Christmas presents has been a good experience. Thank you.

Ruairi C.

Site Experience Feedback

Dec 18, 2024

Love wine.com. I've tried about 3-4 subscription services but always cancel. Your side is great. Helpful, love the wine scores, and love the deals.


Post-Delivery Feedback

Jan 09, 2025

I always use wine.com. It provides great information, has a huge variety, and offers good pricing. I've tried three other wine companies online and I will only use wine.com going forward.

Jep

Site Experience Feedback

Jan 01, 2025

The website is easy to use and has filters that help me find exactly what I am looking for at a great price.

Oldmoll

Post-Delivery Feedback

Jan 09, 2025

The website was easily navigated and there is a chat available if there were any questions. The company give recommendations for new wines on the website based on my previous orders. I have ordered from Wine.com for many years and have always received the shipment when promised in perfect condition.

Ila Boss

Site Experience Feedback

Dec 23, 2024

All good, was able to place order with no issues

Boilerdad

Post-Delivery Feedback

Jan 09, 2025

Really just a normal online purchase

N/A

Site Experience Feedback

Dec 13, 2024

The “chat helper” interferes with the details on the site. Make it easier to get rid of it.

Janie

Site Experience Feedback

Dec 11, 2024

all good - easy to navigate.


Post-Delivery Feedback

Jan 07, 2025

i needed to send a high end champagne to a friend and I needed it to get there in a hurry! Wine.com checked all the boxes and the ratings really helped me decide what to get.

Studley

Site Experience Feedback

Dec 12, 2024

I was checking out and then got a message the item could not be shipped to New Jersey afte rI already put in my time with a New Jersey address. that was annoying. Other than that, exxcellent experience as usual.


Post-Delivery Feedback

Jan 07, 2025

As a Stewardship member it is always a pleasant experience. Customer service has been helpful when I needed recommendations.

Hammer

Post-Delivery Feedback

Jan 06, 2025

wine.com is my go to for Christmas gifts and special occasions when I cannot shop locally. While not all the brands or gifts I was looking for were there I was happy with what I found.

JJ

Site Experience Feedback

Dec 29, 2024

Glad that you offer gift certificates, but why do I have to fill out a physical shipping address for an e-card?


Post-Delivery Feedback

Jan 06, 2025

I ordered a gift card, and it was delivered promptly.

Phoenix

Site Experience Feedback

Dec 26, 2024

Works great, some good bargains


Post-Delivery Feedback

Jan 06, 2025

Great products and great service!

Lynn T

Site Experience Feedback

Dec 26, 2024

Wine.com is so easy to use. I love the filters that you can put in to narrow your search. Easy to set up and do multiple gifts.

RK

Site Experience Feedback

Dec 27, 2024

Overall, I thought the experience was pleasant.

jhtm

Post-Delivery Feedback

Jan 06, 2025

FedEx is not the reliable shipping partner they once were. Even as orders are clearly stuck mid-way, their systems do not provide updated information.

Dev

Site Experience Feedback

Jan 05, 2025

Always a pleasure to purchase gifts to myself and others on Wine.Com. Selection is awesome, prices are reasonable and now that I have stewardship I get way more value out of the whole site.

Online Shopper

Site Experience Feedback

Jan 05, 2025

Easy and fast. Would be nice to have an option for delayed or later shipping for a lower shipping cost option but other than that perfect.

Octavia

Post-Delivery Feedback

Jan 05, 2025

Arrived on time. Everyone was happy. Good selection.

jimd

Site Experience Feedback

Jan 05, 2025

Had problems crediting $75.00 gift cards. Chat agent able to credit my account and I was able to place my order. Good Job!

Johnny

Site Experience Feedback

Jan 05, 2025

great experience--easy and reliable.