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The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10

Nov 29, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1301 - 1320 of 40,112

Sandie

Site Experience Feedback

Nov 20, 2024

Everything worked fine.

Maga

Site Experience Feedback

Nov 20, 2024

All good

Chance_fitness_

Site Experience Feedback

Nov 20, 2024

Very easy to buy and look up products i love

Great store thank you

Site Experience Feedback

Nov 20, 2024

Very Good

Jay

Site Experience Feedback

Nov 20, 2024

Website interaction was good.

D

Site Experience Feedback

Nov 20, 2024

I'm going to try a breast enhancement supplement we'll see how it goes y'all have it in stock

Chris

Site Experience Feedback

Nov 20, 2024

Overall great experience. Sometimes it seems difficult finding certain items under the categories

Skydweller

Site Experience Feedback

Nov 20, 2024

Makes shopping for supplements super easy.

Via. Jane

Site Experience Feedback

Nov 20, 2024

Wonderful overall experience, thank you. I had a great shopping experience on The Vitamin Shoppe’s website. Here is some feedback I have for you guys :) Good: Easy to navigate and find products. Clear product descriptions and customer reviews. Fast checkout and smooth payment process. Bad: Some pages took a bit too long to load. A few items I wanted were out of stock.

Cameron

Site Experience Feedback

Nov 20, 2024

My interaction was smooth and easy as the discount automatically applied

Online Shopper

Site Experience Feedback

Nov 20, 2024

Great products and selection.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Love vit shoppe

Tonya

Site Experience Feedback

Nov 20, 2024

The website was uncluttered and easy to navigate. Checkout was quick, I used PayPal.

LivingItUp

Site Experience Feedback

Nov 20, 2024

I have been a loyal customer for years and plan to continue for many more. I understand that sometimes my entire order can't be shipped and I need to opt for in-store pickup. Recently, I had to split my order between pickup and delivery. With kids, work, and other commitments, it's hard to make a special trip across town. Unfortunately, I lost one order because I couldn't get to the store in time. I did receive a refund, but missed out on the discount. The clerk was busy and not very helpful, which is unusual considering the typically excellent customer service.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Very fast, love it! Easy to read and understand

Talia

Site Experience Feedback

Nov 08, 2024

I was very thankful for the 20% off

Violet

Site Experience Feedback

Nov 20, 2024

The website is easy to navigate and has a good variety of products.

Joel

Site Experience Feedback

Nov 11, 2024

Great experience using the app.

Sunshine

Site Experience Feedback

Nov 20, 2024

I found my experience to be easy and quick

CC

Site Experience Feedback

Nov 20, 2024

Have gone into store and they were friendly, clean, tons of inventory. Very good experience. Prices are a bit high but it is an in person business.