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The Vitamin Shoppe Reviews - 40,112 Review - 9.5/10

Nov 29, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1241 - 1260 of 40,112

LibertyLou

Site Experience Feedback

Nov 21, 2024

It was quick and easy to find everything. I usually go in store but this was a great option.

MamaBear

Site Experience Feedback

Nov 21, 2024

I was disappointed that the $20 off of $100 didn't apply to the purchase I was making. I was glad that the order qualified for free shipping.

Bob Rose

Site Experience Feedback

Nov 21, 2024

FAST SERVICE GREAT PRODUCTS FREE SHIPPING SPECIAL DISCOUNT PROMOTIONS

Stronglysatisfied

Site Experience Feedback

Nov 21, 2024

Happy I tried online shopping it was so easy. I normally go to the store and there was not a store close to where I used to live so didn't go as offen if I knew it was this easy would have been shopping on line. Now that there is The Vitamin shoppe close to where I currently live but I will continue to shop online unless I'm out in the area.

Louise

Site Experience Feedback

Nov 21, 2024

Very positive and easy to navigate and place my order!

Online Shopper

Site Experience Feedback

Nov 18, 2024

I like it

Jos

Site Experience Feedback

Nov 11, 2024

Easy

4pamzzzz

Site Experience Feedback

Nov 21, 2024

Quick and easy

Online Shopper

Site Experience Feedback

Nov 18, 2024

All good except for Klarna verification process. Tried to add my new cell and I had issues

H

Site Experience Feedback

Nov 21, 2024

It was east

Health conscious

Site Experience Feedback

Nov 21, 2024

The site is easy to use and check out. And I like the auto delivery option to save me time on things I know I will keep buying

Willbur66

Site Experience Feedback

Nov 21, 2024

Very good fast and easy

BJT0223

Site Experience Feedback

Nov 21, 2024

It was a good experience. Easy. Only complaint is that Klarna does not accept my bank, yet Afterpay does.

JDP

Site Experience Feedback

Nov 13, 2024

Very easy to find what you are looking for and to check out.

SRD

Site Experience Feedback

Nov 21, 2024

I sometimes get my order cancelled by vitamin shoppe after it's placed because items are out of stock, which is frustrating. Items should not say they are available online if Vitamin Shoppe plans to cancel the orders later on. I think we should get the option to delay our order until items are in stock so we have a chance to get the deals/specials going on at that time. The option should be to delay the order till items are restocked or to cancel the order. I hope this most recent order does not get cancelled again.

Libra

Site Experience Feedback

Nov 21, 2024

Would appreciate if the best by dates were mentioned to make bulk orders and get it shipped, now I am making sure by picking them from store, it’s a hassle

DONUTS

Site Experience Feedback

Nov 10, 2024

VERY EASY GREAT SELECTION AND PRICE

HolisticHealthNut

Site Experience Feedback

Nov 21, 2024

great! I love it and will always order from here!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

A Consumer

Site Experience Feedback

Oct 30, 2024

I was disappointed that the items I wanted for pick up had to be shipped.


Post-Delivery Feedback

Nov 21, 2024

I was a little disappointed that my order had to be split from pick up to half shipping half pick up