Roots Reviews - 8,600 Review - 9.2/10

Jan 21, 2025
Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection8.8 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.0 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

74%75%

Neutral

18%17%

Negative

8%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.0 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Roots

Showing 1 - 20 of 8,600

TanyaTucker

Site Experience Feedback

Jan 19, 2025

Very easy to find what I was looking for, and I got a sale on both items .

Online Shopper

Site Experience Feedback

Jan 19, 2025

Small fonts.

Pat

Site Experience Feedback

Jan 19, 2025

It’s fine

WendyF65

Site Experience Feedback

Jan 19, 2025

A few things I wanted weren’t available in my size L.

WISE OLD OWL

Site Experience Feedback

Jan 19, 2025

For years I have found roots very affordable for quality clothing. Lately the prices have gone up quite a bit, however the quality has remained the same reliable brand.

Ems

Site Experience Feedback

Jan 19, 2025

Easy to navigate.

Online Shopper

Site Experience Feedback

Jan 19, 2025

Easy to find things.

Poopsie Daisy

Site Experience Feedback

Jan 19, 2025

I wouldn’t have shopped today, but I got a 30% off coupon code.

Online Shopper

Site Experience Feedback

Jan 19, 2025

good

KP

Site Experience Feedback

Jan 19, 2025

Everything was fine!

Gracie

Site Experience Feedback

Jan 19, 2025

Liked how it saved my shopping cart items when I exited the site before I finalized my purchase

Chantel

Site Experience Feedback

Jan 10, 2025

It is always and amazing experience if you look at my roots profile you will see I shop here almost weekly. Have been a Root Fan since the age of 14.


Post-Delivery Feedback

Jan 19, 2025

I just bought the Cabin Cardigan and the Olivia Ballet Pink Headband and mittens to go with my Christmas Gift the Olivia Toque and Scarf that I adore and wanted the complete set. The Roots Cabin Cardigan is soft and very warm. I love it so much. The Olivia Hat And Scarf My Daughter-in-Law I bought for her last year and they treated me to the ballet pink set this year for Christmas. I have the oatmeal set and wanted 1 more colour to have a choice everyday this Winter or when one if in the wash. It is so cold in Toronto and this set in lined in the mittens and the Hats and so warm and cozy in our Toronto Winters. I especially love wearing my Roots Cabin Cardigan with my Roots Flannel Pajamas I also wear around the house in the Winter if I am not wearing my roots Hoodies and Sweatpants and my favourite Roots Cabin Socks all winter long.

Ashley

Post-Delivery Feedback

Jan 19, 2025

“It’s a really nice feeling and thick sweater. Super beautiful. I think since it’s from Canada it’s just made more for actual colder weather than the sweaters we have here in the states. I definitely want to go back and look at some of their non limited edition clothing now” is an exact conversation I had with my coworker.

Online Shopper

Site Experience Feedback

Jan 19, 2025

I found a good purse for my lifestyle. But I wish there were vegan options that had the same durability.

Juni

Site Experience Feedback

Jan 19, 2025

easy to use and I was able to find what I needed.

Online Shopper

Post-Delivery Feedback

Jan 19, 2025

Response about refund was generic. I did not receive a receipt or return slip with my purchase so I do not know how to proceed with my refund. I am awaiting further direction via email. Other companies have very simple and clear instructions provided with the purchase for refunds.

Stoddam123

Site Experience Feedback

Jan 19, 2025

Easy shopping

Stace

Site Experience Feedback

Jan 19, 2025

Good

WillowNB

Site Experience Feedback

Jan 19, 2025

It was great! I found more than one thing I really wanted - as usual. Will be back.

Twee L.

Site Experience Feedback

Jan 19, 2025

My partner loves Roots products. They are pricey but durable and worth the money.