Roots Reviews - 8,600 Review - 9.2/10
Roots Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.7 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 74% | 75% |
Neutral | 18% | 17% |
Negative | 8% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Roots
Showing 1 - 20 of 8,600
TanyaTucker
Site Experience Feedback
Jan 19, 2025
Very easy to find what I was looking for, and I got a sale on both items .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
Small fonts.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- Full ratings for this review »
Pat
Site Experience Feedback
Jan 19, 2025
It’s fine
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
WendyF65
Site Experience Feedback
Jan 19, 2025
A few things I wanted weren’t available in my size L.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
WISE OLD OWL
Site Experience Feedback
Jan 19, 2025
For years I have found roots very affordable for quality clothing. Lately the prices have gone up quite a bit, however the quality has remained the same reliable brand.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
Ems
Site Experience Feedback
Jan 19, 2025
Easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
Easy to find things.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Poopsie Daisy
Site Experience Feedback
Jan 19, 2025
I wouldn’t have shopped today, but I got a 30% off coupon code.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
KP
Site Experience Feedback
Jan 19, 2025
Everything was fine!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Gracie
Site Experience Feedback
Jan 19, 2025
Liked how it saved my shopping cart items when I exited the site before I finalized my purchase
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Chantel
Site Experience Feedback
Jan 10, 2025
It is always and amazing experience if you look at my roots profile you will see I shop here almost weekly. Have been a Root Fan since the age of 14.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chantel
Post-Delivery Feedback
Jan 19, 2025
I just bought the Cabin Cardigan and the Olivia Ballet Pink Headband and mittens to go with my Christmas Gift the Olivia Toque and Scarf that I adore and wanted the complete set. The Roots Cabin Cardigan is soft and very warm. I love it so much. The Olivia Hat And Scarf My Daughter-in-Law I bought for her last year and they treated me to the ballet pink set this year for Christmas. I have the oatmeal set and wanted 1 more colour to have a choice everyday this Winter or when one if in the wash. It is so cold in Toronto and this set in lined in the mittens and the Hats and so warm and cozy in our Toronto Winters. I especially love wearing my Roots Cabin Cardigan with my Roots Flannel Pajamas I also wear around the house in the Winter if I am not wearing my roots Hoodies and Sweatpants and my favourite Roots Cabin Socks all winter long.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ashley
Post-Delivery Feedback
Jan 19, 2025
“It’s a really nice feeling and thick sweater. Super beautiful. I think since it’s from Canada it’s just made more for actual colder weather than the sweaters we have here in the states. I definitely want to go back and look at some of their non limited edition clothing now” is an exact conversation I had with my coworker.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
I found a good purse for my lifestyle. But I wish there were vegan options that had the same durability.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Juni
Site Experience Feedback
Jan 19, 2025
easy to use and I was able to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 19, 2025
Response about refund was generic. I did not receive a receipt or return slip with my purchase so I do not know how to proceed with my refund. I am awaiting further direction via email. Other companies have very simple and clear instructions provided with the purchase for refunds.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Stoddam123
Site Experience Feedback
Jan 19, 2025
Easy shopping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Stace
Site Experience Feedback
Jan 19, 2025
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WillowNB
Site Experience Feedback
Jan 19, 2025
It was great! I found more than one thing I really wanted - as usual. Will be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Twee L.
Site Experience Feedback
Jan 19, 2025
My partner loves Roots products. They are pricey but durable and worth the money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »