Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1361 - 1380 of 4,426
rcMan
Site Experience Feedback
Aug 02, 2024
Always a good experience shopping TowerHobbies!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lightningman40
Site Experience Feedback
Aug 02, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skinny
Site Experience Feedback
Jul 19, 2024
Pretty good except I think there should be an option for items that are on backorder to get email and/or text alerts when the items come back into stock…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skinny
Post-Delivery Feedback
Aug 02, 2024
The website os pretty darn good, the prices were great, everything was in stock, and the shipping is very fast, thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
John
Site Experience Feedback
Jul 23, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Post-Delivery Feedback
Aug 02, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
DaveyBoy
Site Experience Feedback
Aug 01, 2024
the screws could have had more information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ljsalda
Site Experience Feedback
Aug 01, 2024
Good but the zero customer service is something that needs to be fixed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sam
Site Experience Feedback
Aug 01, 2024
Quick and simple!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Hobbyguy
Site Experience Feedback
Aug 01, 2024
Fast and east
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy P
Site Experience Feedback
Aug 01, 2024
I always seem to find what I need at tower hobbies. Great sale prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 01, 2024
Great experience with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hobby-Hoppy
Site Experience Feedback
Aug 01, 2024
I was able to find the item that I want from Tower Hobbies on the InterNet, and then again (at the advertised price) on the Tower Hobbies InterNet web site (utilizing the search feature of that web site) easily and quickly. Since the item has delayed shipment, Tower Hobbies would not allow me to make my purchase via PayPal. I successfully used a Master Card instead. I found and used a coupon code on the web site. I had to go through the check-out procedure twice (I do not know why) before I was able to complete the purchase successfully. I am pleased with the selection of product offerings, and the opportunities to keep the transaction affordable, on the Tower Hobbies web site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joseph
Site Experience Feedback
Jul 23, 2024
Nice place to buy an RC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joseph
Post-Delivery Feedback
Aug 01, 2024
N/A
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Jul 31, 2024
very good but item is on backorder.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Birdoftime
Site Experience Feedback
Jul 31, 2024
Ordering was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
Glad everything was in stock
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bear
Site Experience Feedback
Jul 31, 2024
Fast & easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc
Site Experience Feedback
Jul 19, 2024
Just getting back into R/C airplanes. after about 20 years. Flew R/C combat Nats.in 2001-2005. Like your customer service and ordering was easy. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc
Post-Delivery Feedback
Jul 31, 2024
Item was shipped on time and just as described. Thanks for the fast and responsible service....
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
I prefer towers website vs Horizon hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Jul 31, 2024
Great experience, however, at checkout it keeps going back to address window even after checking use this address. a little annoying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Whity
Site Experience Feedback
Jul 20, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »