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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1361 - 1380 of 4,426

rcMan

Site Experience Feedback

Aug 02, 2024

Always a good experience shopping TowerHobbies!!!!!!

Lightningman40

Site Experience Feedback

Aug 02, 2024

No problems

Skinny

Site Experience Feedback

Jul 19, 2024

Pretty good except I think there should be an option for items that are on backorder to get email and/or text alerts when the items come back into stock…


Post-Delivery Feedback

Aug 02, 2024

The website os pretty darn good, the prices were great, everything was in stock, and the shipping is very fast, thanks

John

Site Experience Feedback

Jul 23, 2024

Excellent


Post-Delivery Feedback

Aug 02, 2024

N/A

DaveyBoy

Site Experience Feedback

Aug 01, 2024

the screws could have had more information

Ljsalda

Site Experience Feedback

Aug 01, 2024

Good but the zero customer service is something that needs to be fixed.

sam

Site Experience Feedback

Aug 01, 2024

Quick and simple!

Hobbyguy

Site Experience Feedback

Aug 01, 2024

Fast and east

Billy P

Site Experience Feedback

Aug 01, 2024

I always seem to find what I need at tower hobbies. Great sale prices.

Online Shopper

Site Experience Feedback

Aug 01, 2024

Great experience with the website

Hobby-Hoppy

Site Experience Feedback

Aug 01, 2024

I was able to find the item that I want from Tower Hobbies on the InterNet, and then again (at the advertised price) on the Tower Hobbies InterNet web site (utilizing the search feature of that web site) easily and quickly. Since the item has delayed shipment, Tower Hobbies would not allow me to make my purchase via PayPal. I successfully used a Master Card instead. I found and used a coupon code on the web site. I had to go through the check-out procedure twice (I do not know why) before I was able to complete the purchase successfully. I am pleased with the selection of product offerings, and the opportunities to keep the transaction affordable, on the Tower Hobbies web site.

joseph

Site Experience Feedback

Jul 23, 2024

Nice place to buy an RC.


Post-Delivery Feedback

Aug 01, 2024

N/A

Bill

Site Experience Feedback

Jul 31, 2024

very good but item is on backorder.

Birdoftime

Site Experience Feedback

Jul 31, 2024

Ordering was easy.

Online Shopper

Site Experience Feedback

Jul 31, 2024

Glad everything was in stock

Bear

Site Experience Feedback

Jul 31, 2024

Fast & easy

Doc

Site Experience Feedback

Jul 19, 2024

Just getting back into R/C airplanes. after about 20 years. Flew R/C combat Nats.in 2001-2005. Like your customer service and ordering was easy. Thank you!


Post-Delivery Feedback

Jul 31, 2024

Item was shipped on time and just as described. Thanks for the fast and responsible service....

Online Shopper

Site Experience Feedback

Jul 31, 2024

I prefer towers website vs Horizon hobbies

JR

Site Experience Feedback

Jul 31, 2024

Great experience, however, at checkout it keeps going back to address window even after checking use this address. a little annoying.

Whity

Site Experience Feedback

Jul 20, 2024

Good