Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1341 - 1360 of 4,426

Willie

Site Experience Feedback

Jul 24, 2024

Good, my last order was 10/27/03 20408 1/90 Spanish galleon sf. I have a membership card williw890

Online Shopper

Site Experience Feedback

Jul 26, 2024

Can't answer questions about products I do not have yet

Love TH but speed up website

Site Experience Feedback

Jul 27, 2024

Long time tower hobbies customer. Website is slow though. You should address that.

Don T.

Post-Delivery Feedback

Aug 04, 2024

Ordered on Sunday was delivered on Tuesday, very happy with product and fast shipping from Tower!

Let's Bash!

Site Experience Feedback

Jul 24, 2024

Wanted a good lion battery for my Arrma fireteam. Been using a Gens ace 4s which has been great so far... Now it's time to go up a notch and try 6s. When these went on Sale it's a no brainer.


Post-Delivery Feedback

Aug 04, 2024

Great product selection. Product as described on the website. Delivered in a timely manner. Overall very satisfied with the overall experience.

Rick

Site Experience Feedback

Aug 04, 2024

Prices a little high but everything is higher now.

memo

Site Experience Feedback

Aug 04, 2024

thanks

Cove

Site Experience Feedback

Jul 28, 2024

Ordering was easy.

James F.

Site Experience Feedback

Aug 03, 2024

All of the items purchased have been perfect and I’m very happy with the fast shipping.

Online Shopper

Site Experience Feedback

Aug 03, 2024

they have what i want.

No thanks

Site Experience Feedback

Aug 03, 2024

HARD TO ORDER

Online Shopper

Site Experience Feedback

Jul 26, 2024

The purchase was very easy and simple I just wish there tracking would be better.

nick

Site Experience Feedback

Aug 03, 2024

it was great the customer service was a lot faster than amazon lol

FNLN

Site Experience Feedback

Aug 03, 2024

Website was easy to use

H

Site Experience Feedback

Aug 03, 2024

Easy online shopping

Mac12

Site Experience Feedback

Jul 24, 2024

Great.


Post-Delivery Feedback

Aug 03, 2024

Very good experience. Exactly what I ordered. Deliver was on time.

MOORON

Site Experience Feedback

Aug 03, 2024

As usual

Robertjm

Site Experience Feedback

Jul 24, 2024

Easy for find he part I needed at a very competitive price.

Bear

Site Experience Feedback

Aug 02, 2024

the order today went smooth. coupon system is a littie wank.

megadeth859

Site Experience Feedback

Aug 02, 2024

Easy checkout