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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1321 - 1340 of 4,426

Del

Site Experience Feedback

Aug 06, 2024

Purchase was easy. I hope shipping is fast.

mike

Post-Delivery Feedback

Aug 06, 2024

Keep up the good work !!!!

Online Shopper

Site Experience Feedback

Aug 05, 2024

Backorder is very long ways away.

Ryan

Site Experience Feedback

Aug 05, 2024

I saw that there was a sale on the website today for a two-for-one deal. I decided to come on over and check it out, I immediately found the car I was looking for and the deal was active. I purchased the car that I wanted and received confirmation that it would ship in 4 to 5 days! I am very happy.

Jeb

Site Experience Feedback

Jul 23, 2024

I liked it


Post-Delivery Feedback

Aug 05, 2024

Good service

Picho

Site Experience Feedback

Aug 05, 2024

Very good website with great content and great community, this is the passion of the hobby that we have to grow in the future.

Mr Chris

Site Experience Feedback

Aug 05, 2024

When browsing various model cars, the page counter at the bottom right ,would not allow me to skip pages. I could not jump between pages either. ie. from pg 12 to pg 2. Comparison shopping not easy.

ocamaro

Site Experience Feedback

Aug 05, 2024

Everything was great, easy to navigate and checkout process very straight forward.

Eat Bacon

Site Experience Feedback

Aug 05, 2024

Everything is different from 20 years of absence from flying R/C. Getting back into it and the website easy to use so far!๐Ÿ˜๐Ÿ‘

Too many hobbies

Site Experience Feedback

Jul 30, 2024

I have had no problems with Tower Hobbies, I have gotten stuff from them in the past.


Post-Delivery Feedback

Aug 05, 2024

Awesome

Online Shopper

Site Experience Feedback

Aug 05, 2024

need more tech. data. item measurements would be helpful

Fred

Site Experience Feedback

Jul 23, 2024

Some difficulties, but mostly a good site. Sale pricing was good and loyalty points applied easily.

Icabod

Site Experience Feedback

Aug 05, 2024

Good

Mic

Site Experience Feedback

Aug 05, 2024

Wow, great website!

Jason

Site Experience Feedback

Jul 28, 2024

I've had my eye on this particular truck. I finally bit the bullet and got it.. $350 for anything 6s is a great price!


Post-Delivery Feedback

Aug 05, 2024

I didn't need another rc car but these trucks were on sale and it was too good of a deal to pass up. Truck even came with a kit that fixed the problem areas that was known for these trucks to have.. I got a great deal!

Lobo

Site Experience Feedback

Aug 04, 2024

Love this company

BiggD

Site Experience Feedback

Aug 04, 2024

Good

J. R

Site Experience Feedback

Jul 26, 2024

Just needed master basher nitro fuel. My tmaxx performed the best with this fuel.


Post-Delivery Feedback

Aug 04, 2024

Easy order process. Timely shipping as well

STS 71

Site Experience Feedback

Jul 27, 2024

I was not sure why a scratch and dent item was same price as a new one. (Decathlon RJG)


Post-Delivery Feedback

Aug 04, 2024

A great sale price on the receiver I needed.

Chuck

Site Experience Feedback

Aug 04, 2024

Everything went smoothly.