Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1301 - 1320 of 4,426

Graykevin

Site Experience Feedback

Aug 02, 2024

You need to make it easier to find parts. I am trying to figure out how to order a fuel tank. You don't have a good way to find it. Also you need to show more variety in rc airplanes. I will buy more if I can find it.

Nemo

Site Experience Feedback

Aug 07, 2024

Good

jimmy

Site Experience Feedback

Aug 07, 2024

1st order through Tower Hobbies and went great. Was able to knock off 10% with my first purchase on a pre-order. offers free shipping with orders above $99 which is great

Bill

Site Experience Feedback

Aug 07, 2024

I always check with my local hobby store first. If they don't have it, I go to tower.

Fly-Paul

Site Experience Feedback

Jul 30, 2024

I would like to see how existing points can be used.

Working man

Site Experience Feedback

Aug 07, 2024

Ok

Volts4160

Site Experience Feedback

Aug 06, 2024

I would like to see more of my discounts available to all merchandise and for the points to be worth more

Big Mike

Site Experience Feedback

Aug 06, 2024

First time to the page Found it from an affiliate link

sam65

Site Experience Feedback

Aug 06, 2024

Deals draw you in just awsome fun

Jimbo Slice

Site Experience Feedback

Aug 06, 2024

Amazingly large selection of car &plane RV products, not nearly as many for boats.

High tail

Site Experience Feedback

Aug 06, 2024

Ok

Lambkebab

Site Experience Feedback

Aug 06, 2024

Please no more waste of time surveys

HAL

Site Experience Feedback

Aug 06, 2024

GOOD EXPERIENCE

Online Shopper

Site Experience Feedback

Aug 06, 2024

good

grangerp307

Site Experience Feedback

Aug 06, 2024

nicely designed site

Bill

Site Experience Feedback

Aug 06, 2024

Very good

Reb

Site Experience Feedback

Aug 06, 2024

Good

ninjaman1409

Post-Delivery Feedback

Aug 06, 2024

Very timely purchase and delivery.

briguy

Site Experience Feedback

May 19, 2024

Oracover is the best, easiest to cover material I have used. Application is as easy as film, only looks more authentic and is much more resistant to damage. Unfortunately it is over twice the cost of film (ultracote or monocote).


Post-Delivery Feedback

Aug 06, 2024

I received one item, still waiting for two items, no idea of their status.

3wd

Site Experience Feedback

Aug 06, 2024

email notification of lower price was the reason for shopping...