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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1281 - 1300 of 4,426

DKB

Site Experience Feedback

Aug 09, 2024

Always great service and quick shipping!

Bill

Site Experience Feedback

Aug 09, 2024

friendly

Online Shopper

Site Experience Feedback

Aug 09, 2024

Had to called for some info on this product and the customer service rep was very nice and helpful.

180pilot

Site Experience Feedback

Aug 09, 2024

All good

Les

Site Experience Feedback

Aug 09, 2024

quick and easy

Angel

Site Experience Feedback

Aug 09, 2024

Great prices easy to look up. Could use more photos of the items

Zander

Site Experience Feedback

Aug 01, 2024

I luv tower hobby been buying from them for awhile!


Post-Delivery Feedback

Aug 09, 2024

Very fast delivery and great prices!

Bob P.

Site Experience Feedback

Aug 01, 2024

I have done business with tower hobbies since the 1970s and have always considered them the best. I have bought from them with my kids and now my grand children. They are the best by far.


Post-Delivery Feedback

Aug 09, 2024

I have been doing business with Tower Hobbies for over 40 years. They are the Best

Toolman

Site Experience Feedback

Aug 08, 2024

Great

Rockstar

Site Experience Feedback

Aug 08, 2024

Good experience because now I will have another rc to add to my collection.Thanx

frustrated

Site Experience Feedback

Aug 08, 2024

I was not happy with the fact that I was unable to apply the So long summer sale code (SUMMER!) and receive $30 off my purchase of Sport CUB S 2 which was listed as part of the sale!

Online Shopper

Site Experience Feedback

Aug 08, 2024

Easy to use and states clearly what the product is and expected delivery dates

Online Shopper

Site Experience Feedback

Aug 08, 2024

Your product search capability is horrible. I had to run through way too many screens to find what I wanted. I typed 1/8" wheel collars in the search screen and went throuigh no less than 23 screens to find it.

Joe Cal

Site Experience Feedback

Aug 08, 2024

Good. PayPal should be able too be used regardless of backorder or pre-orders. Money is money. PayPal doesn't have interest. Now I'm paying interest on a product purchased and not being shipped for a month or so...

Todd

Site Experience Feedback

Jul 25, 2024

I found what I was looking for in a matter of minutes, so good job!


Post-Delivery Feedback

Aug 08, 2024

I live where there are no hobby shops so everything I get is online, so when my order was delivered 2 days after purchase I won't order from anywhere else

Brad W

Site Experience Feedback

Aug 08, 2024

Good

Dave m

Site Experience Feedback

Aug 08, 2024

Great website. Easy and helpful

Banger

Site Experience Feedback

Aug 08, 2024

Very easy to navigate through the website

Online Shopper

Site Experience Feedback

Aug 07, 2024

All good

Tom

Post-Delivery Feedback

Aug 07, 2024

Tower always has the ítems you need to complete your project