Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1261 - 1280 of 4,426
Online Shopper
Post-Delivery Feedback
Aug 11, 2024
I have not received my package. Going on three weeks tomorrow 8/12/24.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
BOBG
Site Experience Feedback
Aug 11, 2024
All went smoothly. However, I found 2 gift certificates that I do not remember if I used already and received no response when I entered the numbers at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Aug 11, 2024
Why is the website SO slow?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
sforb
Site Experience Feedback
Aug 11, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 11, 2024
Only thing I would have liked would have been to be able to email gift card directly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 10, 2024
Great experience! Sales and discounts were excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard
Site Experience Feedback
Aug 10, 2024
For some reason I have a lot of freezing while trying to check out certain items. The item I purchased did not give suggestions for the equipment needed to complete the car.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hal
Site Experience Feedback
Aug 10, 2024
Long back order status.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Javier
Site Experience Feedback
Aug 10, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RicoDepty
Site Experience Feedback
Aug 10, 2024
Great deals. I finally have extra income to purchase Items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cranky
Site Experience Feedback
Aug 10, 2024
1st of all searching is very old fashioned and slow If you don't enter manufacture plus exact detailed info you won't find it. Also I noticed that when a discount is used you simply increase the tax fee to cover it. You advertise membership with discounts but not specific which membership and what the future benefits are. Get some more knowledgeable people to do your search machine and advertisements.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
spiritstlflyer
Site Experience Feedback
Aug 10, 2024
I have been with you guys all my life and still don't get a good discount for me !!
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Easy
Site Experience Feedback
Aug 10, 2024
Great company and website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Site Experience Feedback
Aug 10, 2024
check out was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grimmy
Site Experience Feedback
Aug 10, 2024
Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gtcarville
Site Experience Feedback
Aug 10, 2024
Detailed explanation.Good video. Looks like a quality product. I'm excited to try it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LC-lulu
Site Experience Feedback
Aug 10, 2024
The website feels like horizon hobby's website which is nice since im already familiar with it. They had the battery sale and a coupon code that made the deal sweet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Aug 09, 2024
I enjoyed my first experience, and was so happy with the package when it arrived, I had to buy something else!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 09, 2024
Transaction went very well. Price was competitive and I believe I will be very happy with the purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rusty
Site Experience Feedback
Aug 09, 2024
finding what i was looking for was cumbersom
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »