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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1261 - 1280 of 4,426

Online Shopper

Post-Delivery Feedback

Aug 11, 2024

I have not received my package. Going on three weeks tomorrow 8/12/24.

BOBG

Site Experience Feedback

Aug 11, 2024

All went smoothly. However, I found 2 gift certificates that I do not remember if I used already and received no response when I entered the numbers at checkout.

Steve

Site Experience Feedback

Aug 11, 2024

Why is the website SO slow?

sforb

Site Experience Feedback

Aug 11, 2024

good

Online Shopper

Site Experience Feedback

Aug 11, 2024

Only thing I would have liked would have been to be able to email gift card directly

Online Shopper

Site Experience Feedback

Aug 10, 2024

Great experience! Sales and discounts were excellent!

Richard

Site Experience Feedback

Aug 10, 2024

For some reason I have a lot of freezing while trying to check out certain items. The item I purchased did not give suggestions for the equipment needed to complete the car.

Hal

Site Experience Feedback

Aug 10, 2024

Long back order status.

Javier

Site Experience Feedback

Aug 10, 2024

Good

RicoDepty

Site Experience Feedback

Aug 10, 2024

Great deals. I finally have extra income to purchase Items.

Cranky

Site Experience Feedback

Aug 10, 2024

1st of all searching is very old fashioned and slow If you don't enter manufacture plus exact detailed info you won't find it. Also I noticed that when a discount is used you simply increase the tax fee to cover it. You advertise membership with discounts but not specific which membership and what the future benefits are. Get some more knowledgeable people to do your search machine and advertisements.

spiritstlflyer

Site Experience Feedback

Aug 10, 2024

I have been with you guys all my life and still don't get a good discount for me !!

Easy

Site Experience Feedback

Aug 10, 2024

Great company and website

Al

Site Experience Feedback

Aug 10, 2024

check out was easy

Grimmy

Site Experience Feedback

Aug 10, 2024

Very nice

Gtcarville

Site Experience Feedback

Aug 10, 2024

Detailed explanation.Good video. Looks like a quality product. I'm excited to try it

LC-lulu

Site Experience Feedback

Aug 10, 2024

The website feels like horizon hobby's website which is nice since im already familiar with it. They had the battery sale and a coupon code that made the deal sweet.

Rob

Site Experience Feedback

Aug 09, 2024

I enjoyed my first experience, and was so happy with the package when it arrived, I had to buy something else!

Bob

Site Experience Feedback

Aug 09, 2024

Transaction went very well. Price was competitive and I believe I will be very happy with the purchase.

Rusty

Site Experience Feedback

Aug 09, 2024

finding what i was looking for was cumbersom