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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1241 - 1260 of 4,426

G-Man

Site Experience Feedback

Aug 13, 2024

very good.

Deadstick99

Site Experience Feedback

Aug 13, 2024

good experience

Hex

Site Experience Feedback

Aug 13, 2024

great service and prices and excellent customer service

Nonyabiz

Site Experience Feedback

Aug 13, 2024

Everything had been fine so far...

HankyHobbies

Site Experience Feedback

Aug 13, 2024

Excellent checkout process. Clear and concise but unfortunately I cannot combine discount codes- but the SUMMER discount is really good. Thank you.

HankyHobbies

Site Experience Feedback

Aug 13, 2024

The website is concise and well matured. Very intuitive and easy to order.

Rob

Site Experience Feedback

Aug 03, 2024

I followed a link on Facebook to a product which was no longer available (Tamiya RC Hornet, partially assembled), but I would have prefered the regular unassembled kit anyway. I searched for the regular kit and found it! I had wanted this kit since I was a kid, and never thought I'd be able to find it. Made my day!


Post-Delivery Feedback

Aug 13, 2024

Great selection, easy to navigate the website, really liked the "needed to complete" section on the product pages and how easy it is to add those items!

Chuck

Site Experience Feedback

Aug 13, 2024

Appreciate the heads up on new product releases

Ken

Site Experience Feedback

Aug 13, 2024

Everything was good no bad encounters

Dan

Site Experience Feedback

Aug 13, 2024

Great selection

Broadway bob

Site Experience Feedback

Aug 13, 2024

How cool

Peach

Site Experience Feedback

Aug 13, 2024

Always in the past 20 years or more they always have what I need and give fast delivery service on there products.

Nickycole5

Site Experience Feedback

Aug 13, 2024

NA

AK Gene

Site Experience Feedback

Aug 12, 2024

I wish they sold more 3D or balsa PNP airplanes

EldenLordALT

Site Experience Feedback

Aug 12, 2024

A batter, more responsive interface would be nice, i had to go through several hoops to see the actual price of what i was getting, also more visual descriptions of the products would be nice not just heaps of paragraphs.

Smitty

Site Experience Feedback

Aug 12, 2024

Website is sloooow.

Stewart

Site Experience Feedback

Aug 12, 2024

Lots of confusion navigating

Ptasz

Site Experience Feedback

Aug 12, 2024

Good experience...

Rick

Site Experience Feedback

Aug 12, 2024

Great

TrippleDuce

Site Experience Feedback

Aug 02, 2024

faster purchase this time and a good savings