Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1221 - 1240 of 4,426
gort5734
Site Experience Feedback
Aug 15, 2024
Very happy there are spare parts available in case of crashes and bad landings. Fast replacement and at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
RcDad
Site Experience Feedback
Aug 15, 2024
Website could be easier to find things.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review ยป
Two Thumbs Up
Site Experience Feedback
Aug 14, 2024
๐๐
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review ยป
Joe E
Site Experience Feedback
Aug 14, 2024
awesome business to do business with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Headless Horseman
Site Experience Feedback
Aug 14, 2024
We participate in everything from Corn Fields, to our own Haunted Houses using a whole storage units full of automated, and animated props for donation party for non profits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Matt
Site Experience Feedback
Aug 14, 2024
I have been a tower customer for over 40 years. The last 3-4 years have been absolutely terrible. I continually have to change my password, very troublesome website. The only time I use tower now is when they are the only ones who have something I need. I am one click away from deleting both tower and horizon. There is no phone number to call and speak to someone and the "chat" takes two days to get a response from. Extremely dissatisfied. Not even able to get the coupon code to apply...says does not apply when it is for this month.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- Full ratings for this review ยป
mwbyrd
Site Experience Feedback
Aug 14, 2024
Good experience. Enjoyed the 10% off first order. Was familiar with TH from years gone by - like 40 years ago when I was in my teens.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review ยป
Joe
Site Experience Feedback
Aug 14, 2024
No problems, 1 item on backorder
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Helohead
Site Experience Feedback
May 14, 2024
Excellent site. I have made several purchases in the past 12 months. Becoming my go-to website for ARFs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Helohead
Post-Delivery Feedback
Aug 14, 2024
Tower Hobbies has become my preferred source for RC purchases. Tower often has what I am looking for in stock and I like the benefit of being a Super Saver club member.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Aug 14, 2024
A+++++++++++++++++++
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Airwolf
Site Experience Feedback
Aug 14, 2024
Clicked on " Replacement Parts " icon for the GP Cherokee 40 ARF. Nothing comes up. Had to play around and search for items. Finally found them but very annoying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Dave
Site Experience Feedback
Aug 14, 2024
Good experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Aug 14, 2024
I ordered the Habu SS 70mm EDF it was not clear that I needed the following items SPMXCA508, EFLAEC510,The battery that I ordered went back order so I ordered a larger one a 4000mAh 6s 22.2v 50C IC5. Our club has 5 Habus. I watched a YouTube video from RC-Sailors which sold me on the Habu. I am planning on putting a camera so I can do FPV. I cann't wait to fly the Habu Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Vilo
Site Experience Feedback
Aug 14, 2024
Extremely satisfying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Ignacio A
Site Experience Feedback
Aug 14, 2024
Great website, Tower Hobbies - can find planes and most things I look for. Would be nice if a part had link to the model that uses it. Finding that comments are duplicated often.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review ยป
jmac
Site Experience Feedback
Aug 14, 2024
Was a great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review ยป
Rd51D
Site Experience Feedback
Aug 14, 2024
Great company Great website, great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Matt
Site Experience Feedback
Jul 31, 2024
Used the summer coupon to purchase new transmitter. The coupon allowed me justify the upgrade to the Ix series.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review ยป
Matt
Post-Delivery Feedback
Aug 14, 2024
Top performance end to end.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
prodad
Site Experience Feedback
Aug 14, 2024
I-like-R.C.-toys-you-have-a-great-selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Aug 13, 2024
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป