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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1221 - 1240 of 4,426

gort5734

Site Experience Feedback

Aug 15, 2024

Very happy there are spare parts available in case of crashes and bad landings. Fast replacement and at a fair price.

RcDad

Site Experience Feedback

Aug 15, 2024

Website could be easier to find things.

Two Thumbs Up

Site Experience Feedback

Aug 14, 2024

๐Ÿ‘๐Ÿ‘

Joe E

Site Experience Feedback

Aug 14, 2024

awesome business to do business with

Headless Horseman

Site Experience Feedback

Aug 14, 2024

We participate in everything from Corn Fields, to our own Haunted Houses using a whole storage units full of automated, and animated props for donation party for non profits

Matt

Site Experience Feedback

Aug 14, 2024

I have been a tower customer for over 40 years. The last 3-4 years have been absolutely terrible. I continually have to change my password, very troublesome website. The only time I use tower now is when they are the only ones who have something I need. I am one click away from deleting both tower and horizon. There is no phone number to call and speak to someone and the "chat" takes two days to get a response from. Extremely dissatisfied. Not even able to get the coupon code to apply...says does not apply when it is for this month.

mwbyrd

Site Experience Feedback

Aug 14, 2024

Good experience. Enjoyed the 10% off first order. Was familiar with TH from years gone by - like 40 years ago when I was in my teens.

Joe

Site Experience Feedback

Aug 14, 2024

No problems, 1 item on backorder

Helohead

Site Experience Feedback

May 14, 2024

Excellent site. I have made several purchases in the past 12 months. Becoming my go-to website for ARFs.


Post-Delivery Feedback

Aug 14, 2024

Tower Hobbies has become my preferred source for RC purchases. Tower often has what I am looking for in stock and I like the benefit of being a Super Saver club member.

Online Shopper

Site Experience Feedback

Aug 14, 2024

A+++++++++++++++++++

Airwolf

Site Experience Feedback

Aug 14, 2024

Clicked on " Replacement Parts " icon for the GP Cherokee 40 ARF. Nothing comes up. Had to play around and search for items. Finally found them but very annoying.

Dave

Site Experience Feedback

Aug 14, 2024

Good experience!

Online Shopper

Site Experience Feedback

Aug 14, 2024

I ordered the Habu SS 70mm EDF it was not clear that I needed the following items SPMXCA508, EFLAEC510,The battery that I ordered went back order so I ordered a larger one a 4000mAh 6s 22.2v 50C IC5. Our club has 5 Habus. I watched a YouTube video from RC-Sailors which sold me on the Habu. I am planning on putting a camera so I can do FPV. I cann't wait to fly the Habu Thank you.

Vilo

Site Experience Feedback

Aug 14, 2024

Extremely satisfying

Ignacio A

Site Experience Feedback

Aug 14, 2024

Great website, Tower Hobbies - can find planes and most things I look for. Would be nice if a part had link to the model that uses it. Finding that comments are duplicated often.

jmac

Site Experience Feedback

Aug 14, 2024

Was a great experience

Rd51D

Site Experience Feedback

Aug 14, 2024

Great company Great website, great experience

Matt

Site Experience Feedback

Jul 31, 2024

Used the summer coupon to purchase new transmitter. The coupon allowed me justify the upgrade to the Ix series.


Post-Delivery Feedback

Aug 14, 2024

Top performance end to end.

prodad

Site Experience Feedback

Aug 14, 2024

I-like-R.C.-toys-you-have-a-great-selection

Online Shopper

Site Experience Feedback

Aug 13, 2024

Awesome