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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1201 - 1220 of 4,426

pilot

Site Experience Feedback

Aug 17, 2024

good

Allie

Site Experience Feedback

Aug 17, 2024

Had trouble trying to use paya but other than that I easily found what I was purchasing

Vernvan

Site Experience Feedback

Aug 17, 2024

No negative recommendations.

Camcom

Site Experience Feedback

Aug 17, 2024

Monthly coupon (HEATWAVE) does not appear to be working

Joe

Site Experience Feedback

Aug 17, 2024

I would like to see some B52, KC135, etc.

Stoney

Site Experience Feedback

Aug 16, 2024

Everything is great

Tom

Site Experience Feedback

Aug 16, 2024

I have been buying from Tower since 1974.

Online Shopper

Site Experience Feedback

Jun 13, 2024

I have found some great airplanes with Tower Hobbies. Balsa build and some foam.

Kyle

Site Experience Feedback

Aug 16, 2024

All good

Online Shopper

Site Experience Feedback

Aug 08, 2024

Thank you


Post-Delivery Feedback

Aug 16, 2024

Thank you

Justin

Site Experience Feedback

Aug 16, 2024

I have along time history with tower hobbies since I was a kid I’m getting back into the RC hobby and this was the first site I looked up I’ve always had great experience with tower hobbies in the past

Alnotto

Site Experience Feedback

Aug 04, 2024

Great When Stuff Is In Stock!!! :)


Post-Delivery Feedback

Aug 16, 2024

Great Experience

Farmer

Site Experience Feedback

Aug 16, 2024

Best place to buy for hobby items have purchased here for many years never a problem best prices best service

Big Sexy

Site Experience Feedback

Aug 08, 2024

Easy


Post-Delivery Feedback

Aug 16, 2024

I have a keen interest in balsawood rubber powered planes of classic design. You have just a handful of them and mostly replicas of planes that really do not fly well. I hope you can expand your inventory.

Sweet

Site Experience Feedback

Aug 16, 2024

Sweet deal

Easy

Site Experience Feedback

Aug 16, 2024

Easy

Mike

Site Experience Feedback

Aug 16, 2024

every time I try to log in it states that email is not correct pass word is wrong got new password still same what a pain

NONE

Site Experience Feedback

Aug 15, 2024

OK

Flyer

Site Experience Feedback

Aug 15, 2024

Ok…

Harold

Site Experience Feedback

Aug 15, 2024

Tower Hobbies website is easy to navigate I think its great! Some of the search words and ease of access could be refined slightly other that that its fine.