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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1181 - 1200 of 4,426

RUSTY

Site Experience Feedback

Aug 06, 2024

Great store!!


Post-Delivery Feedback

Aug 20, 2024

Great store!! Will buy again!!

CMiller

Site Experience Feedback

Aug 19, 2024

For the amount of years Tower hobbies has been carrying Kyosho produce (Well over 30 years) I am appalled that you do not carry parts for a Kyosho Optima, but AMain Hobbies does.

Online Shopper

Site Experience Feedback

Aug 19, 2024

ggooodd

Martin

Site Experience Feedback

Aug 19, 2024

I like the fact that TowerHobbies have a great range of products

LKG Pilot

Site Experience Feedback

Aug 19, 2024

Website easy to use.

Vinnie

Site Experience Feedback

Aug 19, 2024

Everything was easy to find. The payment option is a lot of help

Etprimus

Site Experience Feedback

Aug 19, 2024

The checkout process was clunky. Too many steps and page reloads

Geo

Site Experience Feedback

Aug 15, 2024

Easy to use website

Stuntmanj

Site Experience Feedback

Aug 11, 2024

Looking to get back into the rc hobby and this site was my first stop. Good pricing and very informative about the products listed. Could use a bit more variety on the site though and color throughout the site.


Post-Delivery Feedback

Aug 19, 2024

Great sales

Ken M

Site Experience Feedback

Aug 18, 2024

A bit difficult to go directly to paint supplies I was looking for. The filter and sort functions were necessary to find the items. A more direct option would be useful. Supply and availability was great so able to get what I needed in one order.

Bob

Site Experience Feedback

Aug 02, 2024

Ordered 1st Airplane by Mail, hope it works.


Post-Delivery Feedback

Aug 18, 2024

Survey to long!

Max Throttle

Site Experience Feedback

Aug 18, 2024

Nothing but great things to say. The overall experience was absolutely wonderful and I will be back to make more purchases.

Online Shopper

Site Experience Feedback

Aug 18, 2024

Everything went smoothly

SSAPE

Site Experience Feedback

Aug 18, 2024

Saw the Buy one get one sale for the JRX2 deal on Facebook. Checked out the sale on the website and bought it.

Tim

Site Experience Feedback

Aug 18, 2024

Super smooth experience

Skyscraper

Site Experience Feedback

Aug 07, 2024

Was surprized, usually had some computer problems, none this time.


Post-Delivery Feedback

Aug 18, 2024

Am happy with whole purchase, plus delivered sooner tha expected.

Ron

Site Experience Feedback

Aug 18, 2024

Charge card process lousy! Didn't have availability of a Dubro product I needed.

Ken S.

Site Experience Feedback

Aug 18, 2024

Great selection, great response if problem occurs (only once), delivery in stated time or less

Rcguy

Site Experience Feedback

Aug 18, 2024

Had no issues

Online Shopper

Site Experience Feedback

Aug 17, 2024

Ok