Shakinmyhead
Post-Delivery FeedbackDec 21, 2025
I made a purchase through two face website two weeks prior to my current incident, everything was delivered fine to the correct house product was great. Then on the 18th I made a purchase and the next day I get a delivery notice stating it’s being delivered to my old address when I checked my order through the website I listed my current address as the billing and delivery address so I contact Customer Service the lady then begin to tell me that there’s nothing she can do. She can’t change my address on the website. She can’t remove it and that I need to contact Customer Service through UPS and have them change the delivery option. I went on to tell her that if this was my mistake, for instance me entering in the wrong address I would have no problem doing that, but when you tell me that there was a glitch in the computer and that I have to fix it now I have a problem with that. I wasn’t rude. I wasn’t yelling but all of a sudden during our 35 minute conversation, I either get hung up on or we get disconnected, she doesn’t call me back after 10 minutes so I call back again. I unfortunately did not receive the same service rep because I had to explain my situation again. Again this new girl tells me there’s nothing she can do for me. She tries to send me a pin code so she can try to takeoff the address that is no longer correct and is unsuccessful. I am now extremely furious that they can’t cancel the order and resend me a new order and also the fact that now I have to take time out of my day to correct their mistake. I’m a seasonal UPS driver helper, I work long hours six days a week and don’t have time to do something that the company should do. I was on the job while having this conversation with both of these women and was feeling that I was being unprofessional with how upset I was getting so I said forget it I’ll call UPS and then I’ll never use y’all service again so I went to the UPS website tried to change the delivery address and he was going to charge me $17, which I almost paid and was gonna have two-faced reimburse me, but my card wouldn’t go through for whatever reason and I spoke to a live agent finally. The UPS CSR told me that I cannot be the one to change the address. It had to be the shipper to be the one to change the delivery address, which is what I told one of the two women I spoke to previously, but they didn’t care. So I now call two face for the third time and spoke to a gentleman who was very understanding, seemed genuine, unlike the two previous ladies and told me since I had contacted UPS, and that there was nothing that I could do he was going to re-ship my order to me to the correct address. I look on the website now though, and it still shows that my package will be delivered to my old address on Tuesday and that there is not a current order being processed to be shipped to me anytime soon the level of unprofessionalism of the Customer Service ladies has turned me off to two-faced cosmetics, at least dealing with them directly, and through all of this to our dilemma, not once did any of them offer some sort of “because of all your troubles” let me offer you this or that.. I’m a dissatisfied customer here and will no longer be one of their customers again.