Timex.Ca Reviews - 386 Reviews - 7.9/10
Timex.Ca Rating
Overall Satisfaction | 7.9 /10 |
---|---|
Would Shop Here Again | 7.8 /10 |
Likelihood to Recommend | 8.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 8.7 /10 |
Checkout Satisfaction | 8.6 /10 |
Product Met Expectations | 8.3 /10 |
On-Time Delivery | 7.8 /10 |
Satisfaction with Customer Support | 7.4 /10 |
7.9out of 10
Would Shop Here Again:
7.8out of 10
Likelihood To Recommend:
8.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 64% | 61% |
Neutral | 22% | 25% |
Negative | 14% | 14% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.7 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
7.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
7.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
7.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Timex.Ca
Showing 1 - 20 of 386
Online Shopper
Site Experience Feedback
Jan 05, 2025
My very first watch was a timex. I associate quality with Timex regardless of the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 31, 2024
Great to see Timex is still around and looking more modern and exclusive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 29, 2024
I hope you will continue to have Indiglo
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
PUMBAA2000
Post-Delivery Feedback
Dec 29, 2024
thanks. nice, fun watch
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 6
- Full ratings for this review »
MW
Post-Delivery Feedback
Dec 28, 2024
there were no instructions for this watch. Whjen entering model on website, there were no results found
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kartik
Site Experience Feedback
Dec 26, 2024
Very good new designs … loved the automatic watches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snailspace
Post-Delivery Feedback
Dec 26, 2024
So the 170th anniversary Marlin is a nice watch, but it was absolutely let down by that garbage strap: mine had frayed ends on it for goodness sake! I get it, you’re trying to keep the costs down, but man, for a piece that’s supposed to represent the best of 170 years of watch making, the presentation was a real let down. Price it at 20 dollars more and put a proper strap on it and it’d have been a knock out of the park. The watch itself is lovely, but the strap was just so so bad. You’ve got 5 years to get it sorted before your 175th anniversary!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
TicSoc
Site Experience Feedback
Dec 26, 2024
Good products, g00d quality, competive pricing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 25, 2024
It took 2 weeks and several emails to get shipping information. When I asked to cancel the order I was told I could only return it. The order hadn’t even left you yet!! I wanted to call, but after digging could only find an email. In the end, I ordered the same watch from Amazon on the Tuesday and had it in hand before noon on the Friday of the same week. After a week and a half of placing the order with timex, I finally received shipment confirmation the same day I received delivery by Amazon. And, Amazon was $50 less expensive than ordering from timex. I ordered direct from timex because it’s always been a reputable name. I guess not anymore. I have yet to receive the order and have been given an eta of the 27th. I will promptly return it.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 25, 2024
Very satisfied Overall
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Michael Ottawa
Post-Delivery Feedback
Dec 24, 2024
Once again, timex is a real contender.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 07, 2024
Website is generally good, with a wide range of products. Some have sold out recently, probably because of the holidays and recent specials. Your discounts are appreciated. I do need a replacement leather watchband, but find it hard to figure out the exact size in mm.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 23, 2024
Watch is cute, but cheap.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 2
- Customer Support: 2
- Full ratings for this review »
Jonny
Post-Delivery Feedback
Dec 23, 2024
I had been looking at this watch for two years or so. To monitor pricing. I knew that I was going to buy this watch and waited for the price to drop to the lowest price that I recorded. Checkout was messed up due to Black Friday/Cyber Monday volume and eventually I got the order straightened out with the help of customer service. Shipping was also a failure due to the Canada Post strike, but it did arrive before Christmas, no fault of Timex.ca. As far as the watch is concerned I knew what I was getting and that's why I purchased it. Wished it had a micro adjustment clasp otherwise a beautiful timepiece.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 23, 2024
Was very disappointed in my purchasing experience. Very slow to ship my order. When I called to inquire when it would ship, they could not me. They also couldn't tell me where it was shipping from, just US, which I thought it would ship from Canada , which I feel is misleading. . I called 4 days later to cancel since it was getting late and they said no but still couldn't tell me when it would ship. If a product hasn't shipped, you should honour's someone's wishes to cancel and refund. I never received the email notification that it had shipped. Only when it was delivered. So I don't understand why they couldn't tell me when it had shipped. I ordered from 14 different companies for Christmas and yours was the only one that didn't ship within 12-36 hours of placing an order. It did finally arrive but it was a very stressful experience with your company and I won't be ordering again.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 2
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 22, 2024
I really wish that you had more in the way of options for Children's watches that are a traditional watch but higher end. I have looked all over and actuall ordered 3 from the bay that were all cancelled before coming to your site. I'd be happy to pay more if the watch was made better.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Buffy
Site Experience Feedback
Dec 02, 2024
Really great price site easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Buffy
Post-Delivery Feedback
Dec 22, 2024
Great watch well made good price fast delivery super pleased with product
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DonR
Post-Delivery Feedback
Dec 21, 2024
Great product & excellent quality at a reasonable price!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
No comments at this time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 20, 2024
Very good service considering I purchased the watch just before Christmas!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Devo
Post-Delivery Feedback
Dec 19, 2024
I have always been a fan of Timex and their recent resurgence of bringing back retro time pieces makes collecting fun. I do wish Timex would offer different bands for models for sale. When I purchase a time piece with a leather strap, I would like the option of also purchasing the steel bracelet option, otherwise, happy with Timex.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2024
I hope it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »