Timex.Ca Reviews - 386 Reviews - 7.9/10

Jan 8, 2025
Timex Group designs, manufactures and markets innovative timepieces around the world. Founded in 1854 as the Waterbury Clock Company in Waterbury, Connecticut. In 1944, the company became insolvent but was reformed into Timex Corporation. In 2008, the company was acquired by Timex Group B.V. and was renamed Timex Group USA.

Timex.Ca Rating

Rating
Overall Satisfaction7.9 /10
Would Shop Here Again7.8 /10
Likelihood to Recommend8.0 /10
Product Selection8.8 /10
Ease of Finding8.7 /10
Checkout Satisfaction8.6 /10
Product Met Expectations8.3 /10
On-Time Delivery7.8 /10
Satisfaction with Customer Support7.4 /10
Overall Satisfaction:
 

7.9out of 10


Would Shop Here Again:

 

7.8out of 10


Likelihood To Recommend:

 

8.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

64%61%

Neutral

22%25%

Negative

14%14%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.2 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

7.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

7.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

7.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.6 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Timex.Ca

Showing 1 - 20 of 386

Online Shopper

Site Experience Feedback

Jan 05, 2025

My very first watch was a timex. I associate quality with Timex regardless of the price

Online Shopper

Site Experience Feedback

Dec 31, 2024

Great to see Timex is still around and looking more modern and exclusive.

Online Shopper

Site Experience Feedback

Dec 29, 2024

I hope you will continue to have Indiglo

PUMBAA2000

Post-Delivery Feedback

Dec 29, 2024

thanks. nice, fun watch

MW

Post-Delivery Feedback

Dec 28, 2024

there were no instructions for this watch. Whjen entering model on website, there were no results found

Kartik

Site Experience Feedback

Dec 26, 2024

Very good new designs … loved the automatic watches

Snailspace

Post-Delivery Feedback

Dec 26, 2024

So the 170th anniversary Marlin is a nice watch, but it was absolutely let down by that garbage strap: mine had frayed ends on it for goodness sake! I get it, you’re trying to keep the costs down, but man, for a piece that’s supposed to represent the best of 170 years of watch making, the presentation was a real let down. Price it at 20 dollars more and put a proper strap on it and it’d have been a knock out of the park. The watch itself is lovely, but the strap was just so so bad. You’ve got 5 years to get it sorted before your 175th anniversary!

TicSoc

Site Experience Feedback

Dec 26, 2024

Good products, g00d quality, competive pricing

Online Shopper

Post-Delivery Feedback

Dec 25, 2024

It took 2 weeks and several emails to get shipping information. When I asked to cancel the order I was told I could only return it. The order hadn’t even left you yet!! I wanted to call, but after digging could only find an email. In the end, I ordered the same watch from Amazon on the Tuesday and had it in hand before noon on the Friday of the same week. After a week and a half of placing the order with timex, I finally received shipment confirmation the same day I received delivery by Amazon. And, Amazon was $50 less expensive than ordering from timex. I ordered direct from timex because it’s always been a reputable name. I guess not anymore. I have yet to receive the order and have been given an eta of the 27th. I will promptly return it.

Online Shopper

Post-Delivery Feedback

Dec 25, 2024

Very satisfied Overall

Michael Ottawa

Post-Delivery Feedback

Dec 24, 2024

Once again, timex is a real contender.

Online Shopper

Site Experience Feedback

Dec 07, 2024

Website is generally good, with a wide range of products. Some have sold out recently, probably because of the holidays and recent specials. Your discounts are appreciated. I do need a replacement leather watchband, but find it hard to figure out the exact size in mm.


Post-Delivery Feedback

Dec 23, 2024

Watch is cute, but cheap.

Jonny

Post-Delivery Feedback

Dec 23, 2024

I had been looking at this watch for two years or so. To monitor pricing. I knew that I was going to buy this watch and waited for the price to drop to the lowest price that I recorded. Checkout was messed up due to Black Friday/Cyber Monday volume and eventually I got the order straightened out with the help of customer service. Shipping was also a failure due to the Canada Post strike, but it did arrive before Christmas, no fault of Timex.ca. As far as the watch is concerned I knew what I was getting and that's why I purchased it. Wished it had a micro adjustment clasp otherwise a beautiful timepiece.

Online Shopper

Post-Delivery Feedback

Dec 23, 2024

Was very disappointed in my purchasing experience. Very slow to ship my order. When I called to inquire when it would ship, they could not me. They also couldn't tell me where it was shipping from, just US, which I thought it would ship from Canada , which I feel is misleading. . I called 4 days later to cancel since it was getting late and they said no but still couldn't tell me when it would ship. If a product hasn't shipped, you should honour's someone's wishes to cancel and refund. I never received the email notification that it had shipped. Only when it was delivered. So I don't understand why they couldn't tell me when it had shipped. I ordered from 14 different companies for Christmas and yours was the only one that didn't ship within 12-36 hours of placing an order. It did finally arrive but it was a very stressful experience with your company and I won't be ordering again.

Online Shopper

Site Experience Feedback

Dec 22, 2024

I really wish that you had more in the way of options for Children's watches that are a traditional watch but higher end. I have looked all over and actuall ordered 3 from the bay that were all cancelled before coming to your site. I'd be happy to pay more if the watch was made better.

Buffy

Site Experience Feedback

Dec 02, 2024

Really great price site easy to navigate


Post-Delivery Feedback

Dec 22, 2024

Great watch well made good price fast delivery super pleased with product

DonR

Post-Delivery Feedback

Dec 21, 2024

Great product & excellent quality at a reasonable price!

Online Shopper

Site Experience Feedback

Nov 22, 2024

No comments at this time.


Post-Delivery Feedback

Dec 20, 2024

Very good service considering I purchased the watch just before Christmas!

Devo

Post-Delivery Feedback

Dec 19, 2024

I have always been a fan of Timex and their recent resurgence of bringing back retro time pieces makes collecting fun. I do wish Timex would offer different bands for models for sale. When I purchase a time piece with a leather strap, I would like the option of also purchasing the steel bracelet option, otherwise, happy with Timex.

Online Shopper

Site Experience Feedback

Dec 14, 2024

I hope it