Yello1515
Post-Delivery FeedbackNov 16, 2025
I tried Tarte lip products for the first time and I’m obsessed with the Vinyl It’s by far the most glossiest I’ve ever tried and it’s clean, which is really important to me. I didn’t love the Plump (not as glossy), so I wanted to exchange it for more Vinyl, but it was kind of an annoying process. They offer exchanges that waive shipping fees both ways, but only for the exact product you purchased. I bought a product in the same category and equal value, but this is considered a return by Tarte, so I was subject to the $5.00 return shipping fee, as well as the shipping for the new item. I reached out to customer service and at first was essentially told there are no exceptions to this policy. But after resubmitting a dissatisfied review, they actually read my review and wrote me to make an exception, offering to refund me for the new shipping fee. I was very appreciative, but when I realized I still had to pay for return shipping, I asked (twice) if they would refund or waive this for me, as well, but this request went ignored (twice). Overall, I think their product and customer service are excellent, but they need to revisit their exchange options for a completely satisfactory service.