Bethrogers87
Post-Delivery FeedbackJul 8, 2025
I’m writing to express my ongoing frustration with several unresolved issues regarding my orders. I am still waiting on an item from my very first order that I never received, and now I’m facing a similar issue with a more recent order that shows as “delivered,” yet has not arrived. Meanwhile, I did receive an order I placed after the missing one so this continues to be confusing and concerning.
What’s even more disappointing is the pattern I’ve noticed my orders are frequently being canceled, often with explanations that point to internal issues your team has yet to address or resolve. I’ve never experienced this level of inconsistency or lack of follow through with any other beauty brand I’ve worked with or purchased from.
What I have not mentioned until now is that I work closely with influencers and have began writing about my own experiences and often evaluate customer experiences anonymously, under different names and accounts. This allows me to observe how a company treats its everyday customers not just those with a platform or public profile. Unfortunately, my experience with Tarte has consistently fallen short.
After I use the remaining points I’ve accumulated and fulfill my last few orders, I no longer plan to purchase from or promote Tarte. I’m not comfortable encouraging anyone else’s nor my own followers to support a brand that has failed to provide reliable service, follow through, and whom doesn’t take accountability for their failures and mistakes. I don’t want anyone reaching out to me with the same complaints I’ve experienced or worse, and or blaming me for recommending a company that doesn’t meet even the most basic customer service standards.
Moving forward, I’ll be aligning with a brand that values all of its customers those with platforms and those without and treats every purchase and interaction with the care it deserves. I hope maybe your company learns that it must treat each customer with the honest respect abd maybe adopt a better approach to problems that arise that are out of customers hands. My biggest complaint aside from my missing order which I’m still waiting on, is that when I would redeem points my orders were canceled numerous times and I had to fight tooth and nail to get those points reissued! Not once was I given or offered anything extra and it took me a minimum of 5-7 days to get this issue resolved!!! I don’t think adding a credit or a free product or issuing points as a way of saying we’re sorry for your trouble is too much to ask …I am also still waiting for my first full size free product that I was supposed to receive and still haven’t. I’m going to guess I’ll never get any of that even though I’m in the top tier now. I sincerely hope you take my suggestions seriously because your not doing your business any favors by not offering customers something when your company makes mistakes or falls short