Home > Health & Beauty > StrawberryNet

StrawberryNet Reviews - 1,468 Review - 9.0/10

Nov 29, 2024
Strawberrynet is the world's leading beauty online store, with over 33,000 products from 800 brands. Discover the best deals on the most diverse range of beauty, wellness, and lifestyle products at one-go with free shipping anywhere in the world.
Circle of Excellence - StrawberryNet

2007
Platinum

Circle of
Excellence

2 years

StrawberryNet Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection8.6 /10
Ease of Finding8.6 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

69%67%

Neutral

24%27%

Negative

7%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for StrawberryNet

Showing 601 - 620 of 1,468

Jason

Site Experience Feedback

Jul 06, 2024

Great service,great and easy to use the website and to the door in a few days

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Online Shopper

Site Experience Feedback

Jun 13, 2024

very good

No

Site Experience Feedback

Jul 06, 2024

It was good

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Online Shopper

Site Experience Feedback

Jul 05, 2024

Happy

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Nira

Site Experience Feedback

Jun 11, 2024

It was fine.


Post-Delivery Feedback

Jul 04, 2024

המוצרים הגיעו במצב טוב ובזמן סביר. מכיוון שקניתי גם שפתונים חדשים שלא היו מוכרים לי משימוש קודם התאכזבתי מאחד, והשני בסדר

914

Site Experience Feedback

Jun 27, 2024

User friendly

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Online Shopper

Site Experience Feedback

Jul 03, 2024

good but it takes more time

Online Shopper

Site Experience Feedback

Jun 18, 2024

Good but I bought the same product recently for more via this website recently.

Loretta

Site Experience Feedback

Jul 02, 2024

The price is not attractive, discount is not as generous as the past. Gifts is not attractive at all, some gifts are very unpopular and niche product that people usually will not buy such as powder facial cleanser or Taiwan produced skincare product which give people impression of just giving out unwanted items, that is not impressive. Overall, the promotion and gift option is not appealing, quite disappointed to treatment as a return and loyal users.

From StrawberryNet

Thank you for taking the time to provide feedback on our promotion and gift options. I apologize to hear that you found them lacking in appeal. Getting feedback directly from customers helps us improve, so I appreciate you sharing...

Read full response »

vogash

Site Experience Feedback

Jul 01, 2024

Very bad that you don't option like in the past currency selection. When I want to make an order with my ukrainian credit card and to send to my mom in Israel. I need to pay in ILS. 1. your convert is high 2. My credit card convert to USD with bad rate 2. My credit card convert from USD to UAH with bad rate

Kathy

Site Experience Feedback

Jul 01, 2024

great selection! Some product price is higher than other online stores

Jacqueline

Site Experience Feedback

Jul 01, 2024

have been a member for many many years . An update to your IT wiped out my 10 % discount on both the emails I used for over 10 years. I tried twice to phone and sort it out despite the time differences and ran into gaslighting. Stopped using the site for all of my toiletries. So busy working long hours I had found it useful to buy all my makeup and toiletries plus gifts. After my experience with your useless 'help' desk stopped. Explore other online sellers. Sort out your useless helpdesk which I tried to access numerous times despite the time zone difference, You lost a very profitable customer.

From StrawberryNet

Hi thank you for your time on the phone! Our sincerest apology for any inconvenience caused. Hope we have cleared out any misunderstanding. We appreciate your continued business and patience, and aim to provide the highest leve...

Read full response »

CAROL

Site Experience Feedback

Jun 30, 2024

GOOD

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Abbey

Site Experience Feedback

Jun 30, 2024

Not too bad, quite smooth.

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

No thanks

Site Experience Feedback

Jun 30, 2024

Slows hipping only downfall

Tricky

Site Experience Feedback

Jun 30, 2024

I used this site as I am unable to find the fragrance I am after anywhere else.

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Kazza

Site Experience Feedback

Jun 29, 2024

excellent service and pricing

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Terry

Site Experience Feedback

Jun 11, 2024

Friendly

Irene

Site Experience Feedback

Jun 29, 2024

Excellent

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Ollie

Site Experience Feedback

Jun 11, 2024

You guys have been around for a long time…sadly some products are no longer on your site.


Post-Delivery Feedback

Jun 28, 2024

Pricing is changing often, availability of certain products...