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StrawberryNet Reviews - 1,468 Review - 9.0/10

Nov 29, 2024
Strawberrynet is the world's leading beauty online store, with over 33,000 products from 800 brands. Discover the best deals on the most diverse range of beauty, wellness, and lifestyle products at one-go with free shipping anywhere in the world.
Circle of Excellence - StrawberryNet

2007
Platinum

Circle of
Excellence

2 years

StrawberryNet Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection8.6 /10
Ease of Finding8.6 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

69%67%

Neutral

24%27%

Negative

7%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.6 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for StrawberryNet

Showing 461 - 480 of 1,468

Leigh

Post-Delivery Feedback

Aug 16, 2024

Ordered from the Philippines and it took about two weeks to arrive. The perfume arrived with no damage though and it smells so great. Great purchase experience!

chris

Site Experience Feedback

Aug 15, 2024

a lot of trouble with the check out process. system always change

From StrawberryNet

Thank you for your feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs an...

Read full response »

PH

Site Experience Feedback

Aug 15, 2024

It was my first purchase since I first registered, but no "new member 10% discount" was offered in my checkout page. So I decided to remove some items from the cart as there is no discount.

From StrawberryNet

Thank you for your feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers' needs an...

Read full response »

Online Shopper

Site Experience Feedback

Aug 15, 2024

GOOD TO GO

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

Ms Angel

Site Experience Feedback

Jul 31, 2024

I like the discounts on prices and relating to the number of items bought

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

Joanie

Site Experience Feedback

Aug 14, 2024

Could not pass up huge discount of 80% off. 1st time trying this product, I hope it clears up my face!

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

piti

Site Experience Feedback

Aug 08, 2024

it was very easy and sastified experience


Post-Delivery Feedback

Aug 14, 2024

Im really impressed about you

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

Merry

Site Experience Feedback

Jul 31, 2024

My interactions were good, I enjoyed flicking around and looking at the different products.


Post-Delivery Feedback

Aug 13, 2024

Try strawberrynet, they have everything you want & sometimes discounted.

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

Kat

Post-Delivery Feedback

Aug 12, 2024

Great item, thank you!

Online Shopper

Site Experience Feedback

Aug 12, 2024

Obsession for Men Spray Perfume 3.3 has been out of stock sadly.

From StrawberryNet

Thank you for your positive feedback on your recent cosmetic purchase! We are thrilled to hear that you are satisfied with your purchase. At our e-commerce store, we strive to provide high-quality products that meet our customers'...

Read full response »

johnboy

Site Experience Feedback

Aug 11, 2024

very good

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

AngryBird

Site Experience Feedback

Jul 30, 2024

I try checkout the purchase by phone at the very beginning, but it failed twice during verifying the OTP, even though I enter a correct OTP number. However, the system not directly reject my order and stuck there. It still shows the order number but it cannot be re-enter to proceed nor cancel ling the order. And i phone to the bank staff and they also cannot help me proceed the payment. The status is so confusing and i can't sure whether there will be duplicate purchasing in my case, as no customer service after 6pm. And then I try to enter the purchase order from web, but all my items in the shopping cart is automatically deleted (in the web page account) and i have to select it once again one by one. It takes me hours to processing the purchase. Please have a review on the mobile online system. Thanks for your attention.


Post-Delivery Feedback

Aug 11, 2024

Good Customer Service

KC

Site Experience Feedback

Aug 11, 2024

I have not purchased from StrawberryNet for several years but have come back. It was easy to find the products I was after and to complete the purchase.

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

kitty

Site Experience Feedback

Jul 31, 2024

easy to use

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

Jules

Site Experience Feedback

Aug 10, 2024

Address was a problem

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

Jennifer D

Site Experience Feedback

Aug 10, 2024

I visit the site every 12 months or so and experience a great variety of products.

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

RR

Site Experience Feedback

Aug 10, 2024

Search function can be improved. Takes too much effort to filter through products. Word search fails.

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

M

Site Experience Feedback

Aug 10, 2024

I made an order last Sunday, until Thursday I called CS there's no delivery arranged and he replied me I did not pay for the merchandise. I was curious I got SMS from Bank there was payment made just after I confirmed the payment via PayPal last Sunday. I have just checked with the bank today- Saturday, he talked to me the payments was canceled 20 mins just after I confirmed last Sunday. I don't know what is going on between strawberry and PayPal. strawberry CS just answeref me I did not pay for this he did not say the payment was canceled between strawberry and PayPal I have no idea.

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »

Sheila

Post-Delivery Feedback

Aug 10, 2024

Easy and quick. Great discounts.

sumichann

Site Experience Feedback

Aug 09, 2024

I love Strawberry Net. So I sometimes buy your cosmetic.

From StrawberryNet

Thank you for your comments on Bizrate. We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the futu...

Read full response »