J.J.
Post-Delivery FeedbackJul 2, 2025
Be very careful not to order until you are able to pay for it immediately.
When I placed an order, before I could be approved for the credit card, I had to first make a down payment. That was understandable, but tried to be cautious and kept the window open till my SS ck came in. It was two weeks later before that happened. And my attempt to avoid duplication happened anyway, even though I returned to original order page and made down payment required.
When I went to prior page to make the requested down payment, for whatever reason - glitch or human error - the system marked it as a separate order, which would be ridiculous to order two shredders simultaneously.
It's interesting that it was considered a second order yet no additional down payment was required.
Now, Stoneberry was quick to allow the return - after I had explained it to at least three people.
Lesson learned: order nothing that you cannot instantly pay for.
Oh, another thing was no less than three people told me I would find the return label INSIDE the box. WRONG! It was attached to the OUTSIDE of the box, behind the mailing label. If hadn't persisted, I would have missed it and I'm sure there are people who get frustrated when had no luck obtaining the label as they were told.
So either the notes in front of the reps was incorrect or the training is sorely lacking.