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Schneider Saddlery Reviews - 8,934 Review - 9.5/10

Nov 22, 2024
At Schneiders, horses define who we are. We understand the bond between horse and rider, and we've built our company around helping the horse community care for our equine partners. You'll find the best-fitting horse blankets and fly gear, durable stable supplies, English and Western horse tack, and horse care essentials to keep your horse happy and healthy. Your satisfaction is 100% guaranteed and backed by the best customer service in the equestrian community. Family owned since 1948.
Circle of Excellence - Schneider Saddlery

2023
Winner

Circle of
Excellence

11 years

Schneider Saddlery Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.5 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%85%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for Schneider Saddlery

Showing 1 - 20 of 8,934

Online Shopper

Site Experience Feedback

Nov 21, 2024

Schneiders was the only site that had the product I needed: padded bridle bag

Online Shopper

Site Experience Feedback

Nov 21, 2024

Frustrating to choose sizes because of only even sized winter blankets available for horses, free exchanges as part of 100% satisfaction guarantee would make purchasing horse blankets of questionable size more inviting. Hopefully they fit since it's our first time using this brand.

Purple

Site Experience Feedback

Nov 21, 2024

I purchased this blanket in a different size which did not fit. I ordered a the bigger size in this order because I did not want to wait for the time it would take to return the wrong size & get the new size. The return is costing me an additional return fee, plus postage to return the wrong size blanket. A return label that would enable a no postage fee would be appreciated! Now hesitant to order items that have size questions...

Maura

Site Experience Feedback

Nov 21, 2024

always happy with the deals

Smalltowngirl

Site Experience Feedback

Nov 21, 2024

For some reason when I try to move things from my cart to my list it will delete the rest of my cart e set time

Mtcwgirl72

Site Experience Feedback

Nov 21, 2024

I like how you described the material the netting was made out of

Online Shopper

Site Experience Feedback

Nov 21, 2024

Transaction went well, however, when purchasing gift cards, there was no place to put to who and from who.

Candy

Site Experience Feedback

Nov 21, 2024

Happy! : )

Magikpinto

Site Experience Feedback

Nov 21, 2024

Quick, nice descriptions of items, able to redeem points easily

Online Shopper

Site Experience Feedback

Nov 21, 2024

Love sales!

Kkmar

Site Experience Feedback

Nov 21, 2024

It was good

BradiBee

Site Experience Feedback

Nov 21, 2024

It was great prices and easy checkout!

Kristin

Site Experience Feedback

Nov 21, 2024

Easy to navigate website

EP

Site Experience Feedback

Nov 21, 2024

Great

Online Shopper

Site Experience Feedback

Nov 21, 2024

Love your blankets. Could not find how to ship to different address.

SueZ

Site Experience Feedback

Nov 21, 2024

Been shopping here for years. Live the place

Pumpkin

Site Experience Feedback

Nov 21, 2024

The promotion was confusing. Sign up get 20 off, sign up for sms, here is a free gift. it was complicated b/c I had to take actions both on the computer and phone to get the WELCOME2024SMS and manually type in the computer

Richard

Site Experience Feedback

Nov 21, 2024

Easy to find what I wanted

Ordering Dismal

Site Experience Feedback

Nov 21, 2024

Trying to place an order using Safari is a nightmare on your website. Also, I live in more than one state and your ordering system can’t figure out the difference with shipping and billing addresses. Please get another ordering vendor/platform, something more modern perhaps.

Jenifer

Site Experience Feedback

Nov 21, 2024

Excellent experience