Schneider Saddlery Reviews - 8,934 Review - 9.5/10
2023
Winner
Circle of
Excellence
11 years
Schneider Saddlery Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 85% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
8.2 out of 10
Recent Reviews for Schneider Saddlery
Showing 1 - 20 of 8,934
Online Shopper
Site Experience Feedback
Nov 21, 2024
Schneiders was the only site that had the product I needed: padded bridle bag
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Frustrating to choose sizes because of only even sized winter blankets available for horses, free exchanges as part of 100% satisfaction guarantee would make purchasing horse blankets of questionable size more inviting. Hopefully they fit since it's our first time using this brand.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Purple
Site Experience Feedback
Nov 21, 2024
I purchased this blanket in a different size which did not fit. I ordered a the bigger size in this order because I did not want to wait for the time it would take to return the wrong size & get the new size. The return is costing me an additional return fee, plus postage to return the wrong size blanket. A return label that would enable a no postage fee would be appreciated! Now hesitant to order items that have size questions...
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Maura
Site Experience Feedback
Nov 21, 2024
always happy with the deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smalltowngirl
Site Experience Feedback
Nov 21, 2024
For some reason when I try to move things from my cart to my list it will delete the rest of my cart e set time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mtcwgirl72
Site Experience Feedback
Nov 21, 2024
I like how you described the material the netting was made out of
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Transaction went well, however, when purchasing gift cards, there was no place to put to who and from who.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Candy
Site Experience Feedback
Nov 21, 2024
Happy! : )
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Magikpinto
Site Experience Feedback
Nov 21, 2024
Quick, nice descriptions of items, able to redeem points easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Love sales!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kkmar
Site Experience Feedback
Nov 21, 2024
It was good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BradiBee
Site Experience Feedback
Nov 21, 2024
It was great prices and easy checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kristin
Site Experience Feedback
Nov 21, 2024
Easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EP
Site Experience Feedback
Nov 21, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Love your blankets. Could not find how to ship to different address.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SueZ
Site Experience Feedback
Nov 21, 2024
Been shopping here for years. Live the place
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Pumpkin
Site Experience Feedback
Nov 21, 2024
The promotion was confusing. Sign up get 20 off, sign up for sms, here is a free gift. it was complicated b/c I had to take actions both on the computer and phone to get the WELCOME2024SMS and manually type in the computer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Richard
Site Experience Feedback
Nov 21, 2024
Easy to find what I wanted
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ordering Dismal
Site Experience Feedback
Nov 21, 2024
Trying to place an order using Safari is a nightmare on your website. Also, I live in more than one state and your ordering system can’t figure out the difference with shipping and billing addresses. Please get another ordering vendor/platform, something more modern perhaps.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 1
- Full ratings for this review »
Jenifer
Site Experience Feedback
Nov 21, 2024
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »