Online Shopper
Post-Delivery FeedbackJul 29, 2026
Purchased a solo 460 backpack sprayer. Arrived on time. Box was pretty beat up, but everything was there. Put together and charged up battery, went to first job and pump did not work. I own about 6 of these sprayers so I know and understand their inner workings. I have spare pumps on hand in case one goes down. I replaced the pump and it worked fine. I called customer support and asked if they could send me a new pump because it would be cheaper, less hassle and I needed to use sprayer. Customer support gave me the company line that I needed to create an account and log onto the website and put in for a warrentee claim. Then, solo would review it and determine if they would send a new pump, not spryer depot. Do you know how long that would take? The reason I purchased the sprayer is because I needed to use it, not so it could sit on a shelf until my claim got submitted, reviewed and either rejected or awarded. This sprayer came out of the box with an issue. Sprayer depot should have sent the requested part or offered to send a new sprayer immediately and had me ship back the old one. I don't think I will be sent a new pump or credited for the cost of the new pump, especially if it's the same guy reading this that answered the phone that day.