EM
Post-Delivery FeedbackOct 8, 2026
I have been buying from Spirit Halloween for as long as I can remember and have always had a good experience until now. The pick up experience leading up to the pick up of my product was horrible. I ordered my costume on Wednesday, sept 30 at 7:18 pm. The email said “ Pickup items are usually ready the same day, and orders placed after 5 p.m. local time are ready the next day.”. I picked a location that is close to an errand I had to do on Friday, Oct 2. By 2 pm on Friday, October 2, the order link that I was texted said that the order was still being processed. Because there is no phone number for the store. I couldn’t even call the store. At 4:28 PM on that Friday I got a message that my order was ready to be picked up, but at this point, I was back home, 20 miles away. The text message said, “ SPIRIT: Your order is ready! Please pick up your order within 4 days at your selected store. Present the barcode displayed below and tell the associate you'd like to pick up your order. https://ltrk.co/AmTgrug”. Then on Saturday, October 3, I receive this text message.: “ SPIRIT: Reminder - Your order has not been picked up. Please pick it up at your store today. Present this barcode to an associate at pickup for assistance. https://ltrk.co/B3YuWHn”. I called customer service and confirmed. I had four days to pick up my order according to the original text message I got. The customer service agent said that is correct. Then on Sunday, October 4, I received this unpleasant text message.: “ SPIRIT: Reminder - Your order is at risk of being canceled if it is not picked up today. Present this barcode to an associate at pickup for assistance. https://ltrk.co/0HLpJYs”. Because there is no phone number for the store listed anywhere, I had to call customer service again to confirm that what the agent told me the day before was right, and that my order was not going to be canceled. The agent contacted the store while putting me on hold and came back and asked me if I was going to be picking it up on Monday. I told her that if I have four days then that means I haven’t until Tuesday and because I live so far away from the store, that is when I planned to come back up that direction. I had originally hoped to have picked it up on the Friday before, but the order wasn’t ready in time. The agent told me this is an automated text system and I told her that this system needs some work done to it.
Just when I thought that this matter had been resolved, I received this message on Monday: “ SPIRIT: Last call! Your order will be cancelled if it is not picked up in store today. Present this barcode to an associate at pickup. https://ltrk.co/D8KLw0q.”
A very reasonable customer, but this final text message was totally inappropriate. Monday is technically day three out of four. I should’ve never received any of those messages, but especially not the final one. If the policy is to be able to be picked up within four days, then day four would be at 4:28 PM on Tuesday. I picked up my order by noon on Tuesday.
It was incredibly offensive and it was a waste of my time to have to continue calling customer service. I do love spirit Halloween and love the variety of products that you offer, but I will never do a pick up order ever again. Please work on your automated text message system. I am happy to discuss this matter if anyone would like to contact me.