LE
Post-Delivery FeedbackOct 25, 2026
Ordered online on a Sunday and was under the impression I could pick up the next day on Monday. The confirmation email stated that I would receive another email when it was available for pickup and to not pickup unless I received said email. Hadn’t received an email hours later and waited for an hour and a half for a live agent who assured me it was ready to pickup. Still didn’t receive an email and waited another hour and a half Monday morning to make sure I wasn’t wasting my time. Picked up my order at 930 am Monday and was the only customer in the store. Somehow, my order was not marked as “picked-up” and I continued to receive emails and text messages saying my order was ready, needed to be picked up, threats that my order would be cancelled, and finally- my order actually being cancelled. I received these for the next five days and spent 1.5 hours each on Tuesday, Wednesday, and Thursday trying to get it resolved. I kept getting kicked out of chat and the issue still happening after being told it was fixed. The whole ordeal was absolutely ridiculous and such a waste of time. Not to mention, the fact that I took my son in there before all of this occurred. He is four years old and the first costume we see as we walk in, is an adult penis costume… there are so many kids that walk in this store- these type of costumes should be in the back or behind some type of curtain. Just unacceptable all the way around.