Online Shopper
Post-Delivery FeedbackOct 8, 2026
I ordered 2 costumes in one order one of them came completely opened . The buttons from the outside were undone and the costume was falling out when I looked in the bag the mask was completely open and dirty I didn’t even bother looking into the bag since I as going to try and exchange at the store. A couple hours after I received the shipment I went into the store to exchange . I mentioned to the cashier that the mask looked open used and I wanted to exchange as I made my way back they approached me saying the costume was full of cat hair and dirty and it was missing a glove. I explained to them that I didn’t even bother looking at everything else because the mask was clearly worn and dirty and this was for my 7 year old son. They told me they couldn’t believe corporate would send such a horribly used product. It was so bad that they asked for proof of when I received my package to prove I wasn’t lying. Thankfully I was able to go in and exchange it that same day If not I fear they wouldn’t he honored the exchange. You could clearly see this product was used just by looking at the package im disappointed that whoever packaged me order that was acceptable. It was so dirty and unsanitary even the cashiers didn’t want to grab it . Next time I’ll look elsewhere to purchase my Halloween merchandise