RenRen
Post-Delivery FeedbackOct 10, 2026
Went to multiple store looking for a specific costume on Spirit's website for a special needs child. Employees kept telling me to go to different locations and that they would have it. I ended up going to 4 before a nice male employee told me it was online only. No other person had to decency to check, just sent me to the next store. Nothing on Spirits website indicated it was an online item, in fact it told me I could pick it up from the stores in my area. So I had the order shipped, and the order was delayed because it wasn't sent out at the appropriate time via Spirit. Shipping and delivery were delayed because of that fault. Order finally arrived yesterday, outside shipping packages were fine but the inside contents weren't. There were open costumes and accessories, damaged accessories. At this point I have no more energy to work with Spirit so will no longer use them, and I have found a better place for my child's costume. Just sicks because I do enjoy purchasing from Spirit as I work with their chosen hospital partner. So I always love when I can give back more to the kids, but after this absolutely not.