DO NOT PUBLISH!!!
Post-Delivery FeedbackOct 26, 2026
TERRIBLE support - - if it was not for the person that helped me in the store, I never would have received my order.
Prior to 8am I placed an online order for pickup at a store 15 miles away (passing other stores) because it was available there. The form states order will be fulfilled same day by 5pm. I NEVER heard from Spirit Halloween that the item was ready. Around 3pm, I called to inquire and the phone message basically states they don't take customer service phone calls ?????!!!! OK, I was patient until 5:30pm and then decided to just go to the store. When I asked the staff about the order, they said "Oh, I don't think we got to any online orders today" UGH!!!
She was very nice and went to the back to look for the item. Fortunately she sound one and I left with the order.
AFTER I got back home, I got an an email that the order was ready for pickup. then, late a night, I got an email that the order was picked up.
Someone in the store was making sure the "boxes were checked" and you all would see that your process was fulfilled, but no where in there would is show that it was because of a persistent customer.
Frustrating to say the least and I will try to avoid SH in the future when possible.