The Raven
Post-Delivery FeedbackOct 11, 2026
We purchased the Spirit Halloween Valak the Nun animatronic online and are happy with the product. It is good quality, the sound box works well, and it looks great. Spirit Halloween remains one of our favorite stores, but there are several areas where the customer experience could improve.
We have three Spirit Halloween locations nearby, but we were unable to call the stores directly to check product availability. Our calls repeatedly went to customer service, and communication was difficult on some calls. After several attempts, we finally learned the animatronic was only available online, saving us an unnecessary trip to a third store.
Shipping was another concern. The tracking information did not clearly indicate when the package would arrive, and the expensive item was delivered to our front door without requiring a signature. Although it arrived sooner than expected, we worried about package theft and had to contact a neighbor for help retrieving it.
We also had difficulty finding a compatible battery pack for the animatronic. We discovered it was available only by chance when visiting a store for an exchange. Additionally, the tubing we purchased for our low-lying fog machine did not fit because the openings were incompatible. Better product compatibility information and inventory visibility would help customers avoid these problems.
Finally, while we are pleased with the animatronic’s appearance and sound, we would like to see more realistic, spontaneous movements. Unexpected movements create a much more convincing and frightening experience.
Overall, we recommend Spirit Halloween because we enjoy its products and are satisfied with our purchase. However, better store communication, accurate delivery tracking, safer delivery options, and clearer product compatibility information would significantly improve the customer experience.