D
Site Experience FeedbackOct 26, 2026
I would like to put in a complaint about a Customer Service representative on the chat service on your website. The name of the representative is AKAIA. I was seeking help because I wanted to exchange a costume for an 11-year-old that I bought in a larger size and it's still did not fit him. I explained to her that I made the order on the 21st and I did not know that on the 22nd and later you could not exchange, especially since the costume came to my house on the 24. Originally she told me no then she said yes, we can do it and then she said no again and then she said yes again, but that I had to show her proof of purchasing a new costume before she could help me with refunding the original order. I asked her what do I do with the old costume? Do I ship it back or take it to the store? She said that I would be able to keep it or donate it I thought that was odd but said ok. I spent $56 on a new costume and gave her the new order ID and then she said that it would take another hour for the order to even show up on her side. She then started ignoring me on the chat. I ended up calling Customer Service because I felt like she was just messing with me at this point. This chat conversation went on for an hour, even though she said she wasn't allowed to be on the chat for longer than five minutes. I find it very disrespectful to people's time. How is she working there and is supposed to be helping the customers? I feel like this was very vindictive and wasted a lot of my time. She did not have to do all of that. VERY RUDE. Could someone please reach out to me? I kept record of the chat. Such a waste of time with her. Again, so disrespectful.