LateDelivery
Post-Delivery FeedbackNov 1, 2026
I ordered a costume online for my daughter, which the website stated was not available for in-store pick-up. I paid extra for express shipping so that it would arrive in time for a Halloween event at school. It did not arrive as promised, so we went to the local Spirit store at 8:00 a.m. that morning to see if we could buy the same costume there. We did buy it, and were assured by the employee there that we could return the ordered costume once it arrived, even though there was a sign stating that all purchases were final. When we got home, we found that the dress was in the package that we bought, but none of the listed accessories were included. My husband then had to return to the local Spirit store to see if he could get the accessories while I hurried to get my daughter ready for school. We were able to get everything sorted, but it was a very stressful morning for us all. The costume that we ordered online arrived later that afternoon. I went to return it the next day, and had to repeat the story of what happened to several different employees in order for them to finally accept the return. Overall, this was a terrible experience and I will not be shopping with Spirit Halloween again.