CW822
Post-Delivery FeedbackOct 26, 2026
I ordered a Ghost Spider costume to wear with my son's Spidey costume. I ordered it as a back up but was planning on keeping it if it fit so my son and I can play super-hero's after halloween. Unfortunately, the costume I received had been obviously worn. There were white marks up and down the left front of the costum. It also had super weird creases from being suffed back in the bag.
I didn't realize when I ordered this on 10/19 that I was buying something I couldn't return, but again, wasn't planning on returning the item. However, a dirty costume is not something I'm keeping at a $50 price poince. I called customer service to return since this is just gross.
I was told I could return that day, ONLY because it was 10/22. Not only did the site NOT say this while I was checking out. The Customer Service rep said it was ON ME to go FIND this on the site instead of the company alerting their customers of the risk before they purchased.
It's one thing for me to want to return a costume just because I didn't want it and request Spirit to make an exception. But when I order a costume that is clearly worn already, I'm within at least the exchange window, AND the costume couldn't be replaced because it was sold out, you should give your customer an exception to the return policy. This is just bad service when you sold me a bad product.