Chris
Post-Delivery FeedbackOct 13, 2026
My experience with my online order came fast but did not fit. So I called customer service the first time I just wanted to get a slip so I can return it at our local store. The person that I spoke with sent it to my email, but I did not receive it three days past still no email. So second time I called the woman walked me through doing it myself, but it did not give me an option to click anything. He would not let me return third time I called. I was on the phone for an hour and 20 minutes. I asked the woman to please send my slip to my fiancé‘s email. She couldn’t figure it out so she spoke with her manager in an hour and 20 minutes later, her manager had told her to tell me that she will email it so I had hung up with them and I still didn’t receive an email. I called them back and I asked to speak with a manager and they would not give me the manager. I explained what the situation was again and the woman on the phone told me while we have a lot of customers to take care of. I proceeded to say every caller that calls you’re supposed to resolve the issue while you’re on the phone with them if the man the first time was able to email me, but it didn’t go through how come your manager just an email me write that in there she said it doesn’t work like that, but there’s a lot of volume with calls in a lot of problems to take care of and that I should wait to see if I receive the email longer the whole day went by till the next day and I still didn’t receive any email and all I wanna do is exchange my costume for a different size. It shouldn’t be this hard. To exchange or return something and then they put a time limit on it that you have a certain amount of time to return something or exchange. How does that work? If you guys can’t even get the slip to me to return it it’s like spirit is stalling off also the survey I took should not ask me how much money I make how many kids I have or what my job title is or what color I am that has nothing to do with a complaint. Also asking me how long I went to school that is irrelevant. I feel like those questions are because you wanna see if it’s worth even resolving if I’m worthy, if I have children to spend money on for Halloween also to see if I’m educated and not just some complainer I don’t know, but I think it’s rude and unnecessary.