Mel
Post-Delivery FeedbackOct 14, 2026
Went in to a spirit halloween at 1414 waugh drive, houston texas 77019 to make a return that I purchased online, bought two costumes kept one of them because I ordered the other one through Amazon. Not sure how long a return should take, but in my experience it should not take 20 minutes. A manager named Lindsey is who assisted me. She claimed that she was not on the clock, but she was at the register assisting and training another employee. She was not very good at communicating, she didn’t tell me that she was gonna be the one to assist me.. she went to the back to go get another manager. But then another employee showed up who was not the manager. She guided the employee on what to do on the computer
to assist with the return, and she made the comment again she was not on the clock. The process was very confusing, Lindsey was not very friendly. She even threatened to have me leave the store. Told her that I just wanna return the product. I gave her the order number from my email, but then she was typing everything in the system my address, my phone number, my full name. I found that very odd because all of the information should’ve been in the order number. Not sure if it’s a system thing or what, I just would request for Lindsay to be friendlier and not threatening and to communicate. For that reason, I decided to not shop at Spirit Halloween. I felt very uncomfortable.