Online Shopper
Post-Delivery FeedbackOct 26, 2026
I was really excited to find that I could order online and pick up in store. I was very confused at first because it said the products were available in store same day pick up, but did not get any update for 2-3 days until I got a text it was ready in the store. It just said processing in the email, and I called customer support and was not able to get in touch with a real person or anyone at the store to verify that my order was confirmed and that I wasn’t being scammed out of the money. Also a little issue because by the time I received the products it was at the cutoff for any exchanges. The associates in the store for pickup were excellent, they greeted me with a warm welcome and were very helpful. My order was fully correct. The associate even took the initiative to grab a different accessory because the first one was a little out of alignment. I purchased some additional items in store and they were great in pointing me to where I could find them. In store experience was really great overall. The quality of the items is good, the costume is so nice and looks expensive. Great to see the items in person and be able to select products I knew would be good quality and the prices were fair (very much differed from any experience ordering on Amazon where items came with a funky smell and were visibly low quality). For that I would recommend Spirit Halloween for all costume needs.